Customer Service Administrator

Antipo Talent; Farnborough; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free parking

Excellent onsite facilities

Working from home days

Job summary

Antipo Talent is seeking a Customer Service Administrator to join a North Hampshire-based team. You will multitask across duties while maintaining excellent customer communication, handling documentation, credit checks and account setup. Proactive attitude and strong teamwork are essential.

Applicants should be proficient in Excel, Word and Outlook, with a focus on accuracy and responsiveness. Onsite office with parking; some work-from-home days may be offered.

Qualifications

• Multitasks across duties while maintaining strong customer communication.
• Excellent attention to detail and clear written/verbal communication.
• Proactive and motivated to deliver high levels of customer service.
• Able to work well in a team and build relationships with stakeholders.

Responsibilities

• Liaising with customers over the phone and via email
• Checking documentation, credit searches, risk reports and related documents per credit process
• Open new customer accounts, maintain records and password management using in-house systems
• Prepare and draft contractual documentation, legal agreements, and customer communications from templates
• Handling queries and providing resolutions

Skills

Verbal communication

Written communication

Excel

Word

Outlook

Teamwork

Tools

In-house systems

Job description

A market leading company based in North Hampshire is searching for a Customer Service Administrator to join their welcoming and supportive team.

The business is seeking an individual with the ability to multitask a variety of duties whilst maintaining excellent customer communication throughout.

Responsibilities of the position include:

• Liaising with customers over the phone and via email
• Checking documentation, credit searches, risk reports and further documentation in line with the credit application process
• Open new customer accounts, maintain records and password management using in house systems
• Prepare and draft contractual documentation, legal agreements, and customer communications from templates
• Handling queries and providing resolutions

The successful candidate will have the following skills and experience:

• Excellent verbal and written communication skills as well as a strong attention to detail
• Strong technical skills in Excel, Word and Outlook
• Proactive individual who is motivated to attain high levels of customer service
• Ability to work well in a team and maintain strong relationships with stakeholders

Own transportis preferred due to the location of the business.

• Benefits include free parking, excellent onsite facilities and working from home days.

You are required to be eligible to work in the UK full time without restriction.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.