Customer Service Administrator

Tate; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency based in Stevenage is seeking an experienced Customer Service/Administrator for a temporary 4-month assignment. The role involves responding to customer enquiries via email, letter, and phone, maintaining accurate customer records, and providing high-quality service. Strong administrative skills and proficiency in Microsoft Office are essential. The position is office-based with working hours Monday to Friday from 9:00am to 5:00pm. Benefits include weekly pay, 28 days holiday, and on-site training.

Benefits

Weekly Pay

28 days holiday

Full on-site training

Tate Rewards - including store discounts

Qualifications

• Experience in customer service or administrative roles.
• Ability to provide accurate information and guidance.
• Capable of maintaining customer information and records.

Responsibilities

• Respond to customer enquiries via email, letter, and phone.
• Conduct research on services as needed by customers.
• Participate in team meetings and company policies.

Skills

Strong Administrative skills

Excellent communication skills

Confident telephone handling

Diplomacy and professionalism

Accurate keyboard skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We are currently recruiting for an experienced Customer Service/Administrator for a 4-month temporary assignment until the end of March 2026 for a company based in central Stevenage.

This will be to start in December 2025.

This is an office-based role in Stevenage, working hours Monday to Friday: 9.00am to 5.00pm

Excellent locally based temporary opportunity.

Job Specification

To join a busy team, responding to customer enquiries by email, letter and some by telephone.

Providing accurate information and guidance by directing to enquiries using verified information or via referral to other services when relevant.

Able to conduct relevant research on services required by the customer by recognising their particular needs

Maintaining accurate customer information and records - using an in-house database and Microsoft Excel

Accurate data input of the customers information onto the in-house database.

Able to review the customer needs should there be any changes to their situation.

To participate in team meetings when required.

To work in line with the company's policies and procedures.

Person Specification

Strong Administrative skills

Confident approach to taking telephone calls.

Able to show diplomacy and professionalism at all times.

Able to think on your feet and provide situation solutions.

Accurate keyboard skills - with a good working knowledge of Microsoft Excel, Word & Outlook.

Excellent communications skills

Work well as part of a busy team, not afraid of asking for support when required.

Able to start immediately

Please note there is no free parking available- but the company is 5 minute walk from the train station.

Excellent Benefits

• Weekly Pay
• 28 days holiday
• Full on-site training
• Tate Rewards - including store discounts.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.