Customer Service Specialist

Interaction Recruitment; Bar Hill; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Early finish on Fridays

Permanent contract

Job summary

Interaction Recruitment in the Cambridge area is seeking a Customer Service Specialist to join a busy manufacturing team. You will manage orders from start to finish, respond to queries, and coordinate with internal teams to ensure on-time delivery.

The role requires strong Excel skills, attention to detail, and ability to work in a fast-paced setting. Experience in SAP/CRM is a plus; experience in manufacturing desirable.

Qualifications

• Previous customer service, customer support or sales experience.
• Excellent Microsoft Excel skills - essential.
• Highly organised with strong attention to detail.
• Proactive, self-motivated and confident solving problems.
• Comfortable working in a fast-paced environment.
• Manufacturing experience desirable.
• SAP knowledge desirable.
• Ability to understand technical drawings desirable.

Responsibilities

• Manage the end-to-end customer order process.
• Respond to customer queries and provide regular updates.
• Process PO changes, returns, repairs and rework orders.
• Liaise with Production and Purchasing to resolve shortages and delivery issues.
• Maintain accurate customer and order information across SAP/CRM systems.
• Prepare quotations and work with customer BOMs and drawings.
• Support sales forecasts, job costing, stock takes and audits.

Skills

Customer service

Excel

Administration

Attention to detail

Tools

SAP

Job description

Customer Service Specialist - Account Operations

Location: Cambridge area

£28,000 per annum

Full-time, Permanent | Early finish every Friday

We're recruiting for a Customer Service Specialist to join a busy team within a fast-paced manufacturing environment.

This is a great opportunity for someone with strong customer service, administration and Excel skills who enjoys working with customers and internal teams to manage orders from start to finish.

Key responsibilities:

• Manage the end-to-end customer order process
• Respond to customer queries and provide regular updates
• Process PO changes, returns, repairs and rework orders
• Liaise with Production and Purchasing to resolve shortages and delivery issues
• Maintain accurate customer and order information across SAP/CRM systems
• Prepare quotations and work with customer BOMs and drawings
• Support sales forecasts, job costing, stock takes and audits

What we're looking for:

• Previous customer service, customer support or sales experience
• Excellent Microsoft Excel skills - essential
• Highly organised with strong attention to detail
• Proactive, self-motivated and confident solving problems
• Comfortable working in a fast-paced environment
• Manufacturing experience desirable
• SAP knowledge desirable
• Ability to understand technical drawings desirable