Customer Service Specialist

Bar Hill; Bar Hill; On-site; GBP 26,000 - 28,000; Full time

Job summary

Bar Hill is seeking a Customer Service Specialist to join a busy manufacturing team in the Cambridge area. You will manage the end-to-end order process, respond to customer queries, and coordinate with Production and Purchasing to resolve shortages.

Strong Excel skills and prior customer service experience are essential. You should be highly organized, proactive and able to work in a fast-paced environment; SAP/CRM familiarity is a plus, with an early finish every Friday.

Qualifications

• Experience in customer service, support or sales.
• Excellent Microsoft Excel skills required.
• Strong organization and attention to detail.
• Proactive and self-motivated with problem-solving abilities.
• Comfortable in a fast-paced environment.
• Manufacturing experience and SAP knowledge desirable.
• Ability to understand technical drawings desirable.

Responsibilities

• Manage end-to-end customer order process.
• Respond to customer queries and provide updates.
• Process PO changes, returns and rework orders.
• Coordinate with Production and Purchasing to resolve shortages.
• Maintain accurate customer and order data in SAP/CRM.
• Prepare quotations and work with customer BOMs/drawings.
• Support sales forecasts, job costing, stock takes and audits.

Skills

Customer service

Order processing

Excel

Attention to detail

Problem solving

Communication

Team collaboration

Tools

SAP

CRM systems

Job description

Customer Service Specialist

Date: 2026-09-16T11:50:25

Location: Bar Hill, Cambridgeshire, GB, CB23 8

Position Type: Full Time

Application Deadline: 2026-10-14T12:22:23.477

Salary Range: £26,000 - £28,000 per annum

Job Summary

Customer Service Specialist - Account Operations Location: Cambridge area

£28,000 per annum

Full-time, Permanent | Early finish every Friday

We're recruiting for a Customer Service Specialist to join a busy team within a fast-paced manufacturing environment. This is a great opportunity for someone with strong customer service, administration and Excel skills who enjoys working with customers and internal teams to manage orders from start to finish.

Key Responsibilities

• Manage the end-to-end customer order process
• Respond to customer queries and provide regular updates
• Process PO changes, returns, repairs and rework orders
• Liaise with Production and Purchasing to resolve shortages and delivery issues
• Maintain accurate customer and order information across SAP/CRM systems
• Prepare quotations and work with customer BOMs and drawings
• Support sales forecasts, job costing, stock takes and audits

What We're Looking For

• Previous customer service, customer support or sales experience
• Excellent Microsoft Excel skills - essential
• Highly organised with strong attention to detail
• Proactive, self-motivated and confident solving problems
• Comfortable working in a fast-paced environment
• Manufacturing experience desirable
• SAP knowledge desirable
• Ability to understand technical drawings desirable