Customer Service Administrator

Staffline; Cumbernauld; On-site; GBP 12,000 - 18,000; Full time

Job summary

Brightwork is recruiting for a Customer Service Administrator to support a busy logistics function at their offices in Cumbernauld. This temporary, ongoing role offers training and potential for longer-term opportunities within the organisation.

The successful candidate will work in a fast-paced team, handling deliveries, export documentation, and KPI reporting while liaising with stakeholders and our freight/transport teams to ensure smooth service.

Qualifications

• Experience working within a transport/logistics function.
• Confident liaising with stakeholders across all levels.
• Confident working with MS Office packages and pick up processes with ease.
• Able to commit to varying shift times and weekend working.

Responsibilities

• Receive all supplier deliveries accurately and process/allocate via internal warehouse management systems.
• Solve warehouse queries to ensure process compliance.
• Liaise with and support key stakeholders across the business.
• Collate data to support KPI information communication.
• Accurately create export documents for deliveries into Ireland.
• Monitor progress of vehicles with Global Freight and Transport departments.
• Work with these business units to ensure smooth delivery of service to end clients.

Skills

Stakeholder liaison

MS Office

Logistics experience

Shift flexibility

Tools

MS Office

Job description

Brightwork are currently recruiting for a Customer Service Administrator to work with our client, a well-known organisation at their offices in Cumbernauld.

Working on an ongoing temporary basis, the successful candidate will be joining a fast paced team during a peak period of trading with support and training to get the successful candidates adding value and with potential for longer term opportunities internally.

Supporting their busy function, duties will include:

• Receive all supplier deliveries accurately and process/allocate via internal warehouse management systems
• Solve warehouse queries to ensure process compliance
• Liaise with and support with key stakeholders
• Collate data to support effective communication across the business of KPI information
• Accurately create export documents to support deliveries into Ireland
• Monitor progress of our vehicles alongside Global Freight and Transport departments
• Work closely with these business units to ensure smooth delivery of service to end clients

The successful candidate will:

• Have experience working within a transport/logistics function
• Be confident liaising with stakeholders across all levels
• Be confident working with all MS Office packages and pick up processes with ease
• Be able to commit to the varying shift times and weekend working