Customer Service Administrator

RE Recruitment; Cheltenham; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Quick start

Parking onsite

Permanent opportunity

Job summary

RE Recruitment is assisting a longstanding client in Cheltenham to recruit a Customer Service Administrator on a temporary to permanent basis. The role requires confidence speaking with customers via phone and email, handling orders and providing general administration. The position offers a 37.5-hour week and an immediate start.

The salary is £12.77 per hour, with weekly pay and a range of benefits including parking on site and a permanent opportunity for the right candidate.

Qualifications

• Excellent communication skills and a confident phone manner.
• Organised and detail-oriented, able to manage multiple tasks efficiently.
• Customer-focused with a positive attitude and commitment to great service.
• IT skills with MS Office and order-processing software.
• Team player who works well with colleagues and contributes to a supportive work environment.

Responsibilities

• Act as the first point of contact for customers through phone and email, offering clear and timely responses to questions or issues.
• Process and manage customer orders from start to finish, ensuring smooth delivery and quickly resolving any stock or shipping challenges.
• Take ownership of customer complaints, investigate the root cause, and work with other teams to deliver practical and effective solutions.
• Provide general administrative support such as scheduling, report preparation, and filing to help the wider customer service and office team.

Skills

Customer service

Order processing

Communication skills

IT skills

Team player

Organised

Tools

Microsoft Office

Order management system

Job description

We have a great opportunity for a longstanding client of ours, located In Cheltenham who are looking for a Customer Service Administrator to join their team on a temporary to permanent basis.

They are looking for someone who's available for an immediate, quick start basis.

You will be confident speaking with customers and clients via phone and email, experience off processing customer orders and general administration.

You'll be part of the team providing excellent customer service to customers and clients.

With a salary of £12.77 working 37.5 hours a week, this is a great opportunity.

Benefits

• Weekly pay until a permanent contract.
• Quick start.
• Parking onsite.
• Permanent opportunity.

Roles and Responsibilities of the Customer Service Administrator

• Customer Support: Act as the first point of contact for customers through phone and email, offering clear and timely responses to questions or issues.
• Order Handling: Process and manage customer orders from start to finish, ensuring smooth delivery and quickly resolving any stock or shipping challenges.
• Problem Solving: Take ownership of customer complaints, investigate the root cause, and work with other teams to deliver practical and effective solutions.
• Team Assistance: Provide general administrative support such as scheduling, report preparation, and filing to help the wider customer service and office team.

Skills and Attributes of the Customer Service Administrator

• Excellent Communication Skills- Confident and professional phone manner.
• Organised & Detail-Oriented- Able to manage multiple tasks efficiently.
• Customer-Focused- A positive attitude with a commitment to great service.
• IT Skills- Comfortable using Microsoft Office and order-processing software.
• Team Player- Works well with colleagues and contributes to a supportive work environment.

RE Recruitment act as an employment agency on behalf of the employer.