Csutomer Service Administrator

Ascendant Recruitment; Milton Keynes; On-site; GBP 25,000 - 31,000; Full time

Job summary

Ascendant Recruitment in Milton Keynes, Buckinghamshire, England is looking for a Customer Service Administrator for a full-time, 40 hours per week, office-based role.

You’ll be responsible for keeping customer information up to date, responding to enquiries by email and phone, processing orders and ensuring accurate records across internal systems, while supporting the team to deliver a helpful and efficient service.

Qualifications

• Experience in customer service, administration or similar role.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Proficient in Word, Excel and Outlook.

Responsibilities

• Respond to customer enquiries by email and phone.
• Update and maintain customer records across internal systems.
• Process orders and verify information accurately.
• Investigate and resolve customer queries in a professional manner.
• Liaise with internal teams to resolve issues and provide updates.
• Monitor payments and ensure records are kept up to date.
• Support general administration and wider team activities when needed.

Skills

Customer service

Administration

Attention to detail

Microsoft Office

Tools

Microsoft Office Suite

Job description

Csutomer Service Administrator Ascendant Recruitment Milton Keynes, Buckinghamshire, England

Customer Service Administrator

Full-time
40 hours per week
Milton Keynes - Fully Office Based
£28,000

We're looking for a Customer Service Administrator to join a busy team in Milton Keynes. This is a varied administrative role where accuracy, organisation and a professional approach are key.

You’ll be responsible for keeping customer information up to date, responding to enquiries, processing information accurately and helping to ensure customers receive a helpful and efficient service.

Customer Service Administrator Responsibilities

• Responding to customer enquiries by email and by phone
• Updating and maintaining customer records across internal systems
• Processing orders and checking information accurately
• Investigating and resolving customer queries in a professional manner
• Liaising with internal teams to resolve issues and provide updates
• Monitoring payments and ensuring records are kept up to date
• Handling more complex queries where investigation and good judgement are required
• Supporting general administration and wider team activities when needed

Customer Service Administrator What We're Looking For

• Previous experience in customer service, administration or a similar role
• Excellent attention to detail and accuracy
• Confident using Microsoft Office, particularly Word, Excel and Outlook
• Strong written and verbal communication skills
• A professional, helpful and customer-focused approach
• Good organisational skills and the ability to manage a varied workload
• A calm and methodical approach to problem-solving
• Someone who enjoys working as part of a team and takes ownership of their work

If you're organised, customer-focused and enjoy a role where no two queries are quite the same, we'd love to hear from you.