Customer Service Administrator

TN United Kingdom; Chorley; On-site; GBP 25,000; Full time

Job summary

An exciting opportunity awaits at a dynamic company looking for a Customer Service Administrator in Chorley. This role is perfect for an enthusiastic individual with excellent communication skills and a solid understanding of online shopping platforms. You'll be part of a supportive team, handling customer inquiries and ensuring satisfaction while gaining insights into the home furniture market. With full training provided, you'll thrive in a collaborative environment where your contributions can lead to meaningful improvements. Join a vibrant team and make a difference in customer service!

Benefits

Company Pension

On-site Parking

Qualifications

• Strong verbal and written communication skills are essential.
• Experience in customer service or administrative tasks is preferred.

Responsibilities

• Handle customer inquiries related to products and order deliveries.
• Complete administrative tasks and report on customer service issues.

Skills

Verbal Communication

Written Communication

Customer Service

Time Management

Understanding of Online Shopping Channels

Education

Experience in Customer Service/Administration

Tools

Email Software

PC Proficiency

Job description

Customer Service Administrator | Chorley | Full Time | £24,375.00 per year

Our client is offering an exciting and dynamic office-based role, perfect for a candidate with strong verbal and written communication skills and a thorough understanding of one or more shopping channels such as eBay, OnBuy, or Amazon.

As part of their Customer Services team at their Chorley HQ, the ideal candidate will be responsible for handling customer enquiries related to products and order deliveries via telephone and email, ensuring a high level of customer satisfaction.

Are you the right person for the job?

• Enthusiastic and dynamic individual with excellent verbal and written communication skills.
• Full understanding of one or more online shopping channels such as eBay, OnBuy, or Amazon.
• Ability to work full-time, Monday to Friday.
• Confident communicator with a professional telephone manner.
• Proficient in PC use, particularly email software.
• Strong time management and ability to prioritize tasks.
• Experience in an office environment performing customer service/administrative tasks is preferred.
• Interest and understanding of the home furniture market.

What will your role look like?

• Responding to product and order delivery enquiries from customers via telephone and email.
• Learning about product ranges with full support and training provided.
• Completing administrative tasks to report on Customer Service issues to the wider business.
• Working within the Customer Services team.
• Identifying common customer issues and providing feedback for improvement.
• Supporting the team with general administrative duties as required.

What can you expect in return?

• Company pension
• On-site parking

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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