Customer Service Administrator

Equiniti; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading international provider in Liverpool is seeking a Customer Service Administrator to join their dynamic team. This role involves providing exceptional customer service to pension scheme members, with full training provided. The company values collaboration and offers a competitive benefits package, including a pension plan and opportunities for internal development.

Benefits

MyCSP Pension Plan

Dividend & Performance Bonus

Employee Assistance Programme

Employee Discounts

28 days holiday + bank holidays

Volunteer Days

Equiniti ICON award vouchers

Investment in LinkedIn Learning

Qualifications

• Ability to resolve members' telephone enquiries based on training.
• Applicants must have resided in the UK for at least 5 years.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Meet realistic key performance indicators.
• Handle calls regarding pension schemes.

Skills

Customer Service

Communication

Attention to Detail

Relationship Building

Education

GCSE Maths and English Grade C or above

Job description

Customer Service Administrator

Equiniti Liverpool, United Kingdom Apply now Posted 16 days ago Permanent Competitive

Customer Service Administrator

Equiniti Liverpool, United Kingdom Apply now

Management Level
H

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

MyCSP are currently looking for ambitious and motivated people who will join our energetic telephony-based Pension Administration team. Based in the heart of Liverpool City Centre, we are a well-established pension administrator with over 1.5 million customers across the UK. We pride ourselves on giving the very best service to all our customers and we're now hiring.

We're a pension company with a difference; 25% owned by the employees, with the remaining shares owned by our private sector partner EQ Paymaster. We focus on providing first class service to our members. You will be the first point of contact for our callers, discussing everything from joining the pension scheme to retirement and beyond.

Full training will be provided, so you'll be able to handle every call confidently and provide exceptional customer service.

The role is not sales-related but you will have realistic key performance indicators to meet. Our working hours are on a rotational basis that cover the hours of 08:30 - 17:30 Monday to Friday, which supports our commitment to a healthy work/life balance.

You'll be joining a highly engaged and dynamic organisation, which is passionate about delivering excellent customer service. You will be part of a collaborative Enquiry Centre, with constant support from experienced colleagues.

Key Responsibilities/Expectations :

• Great customer service and communication skills
• Excellent attention to detail
• Ability to resolve members' telephone enquiries, based on a competent working knowledge of the pension schemes, gained through our in-house training programme
• Excellent attendance and time-keeping
• GCSE (or equivalent) Maths and English Grade C or above
• Ability to form good working relationships
• Applicants must have resided in the UK for at least 5 years

In return for your commitment and hard work we offer internal development opportunities coupled with a generous and competitive benefits package that includes.

• Save For Your Future - MyCSP Pension Plan; MyCSP matches your pension contributions up to 10%.
• Dividend & Performance Bonus - As employee partners own 25% of MyCSP there is a possibility of annual dividend as well as a performance related bonuses.
• Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development - Investment in LinkedIn Learning for all colleagues.

Are you passionate about providing excellent customer service? Are you a team player who's looking to start a career in an enthusiastic Enquiry Centre? If you've answered yes to both then please apply! We look forward to meeting you!

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

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