Customer Service Administrator (12-month FTC)

TN United Kingdom; Runcorn; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading manufacturing organization in Runcorn is seeking a Customer Service Administrator to cover a 12-month maternity leave. The role involves managing customer inquiries, processing orders, and maintaining relationships. Benefits include a pension plan, holiday entitlement, and a discretionary bonus.

Benefits

Defined Contribution Company Pension

23 days holiday plus bank holidays

Life Assurance (3 x base salary)

Discretionary Bonus (up to 8%)

Cycle to Work Scheme

Free parking

Qualifications

• Proven experience in Customer Service & Administration.
• Experience in manufacturing is desirable.

Responsibilities

• Raise quotations, orders, and pro-forma invoices.
• Assist with queries and maintain good customer relations.
• Prepare for daily and weekly update meetings.

Skills

Customer Service

Communication

Organizational Skills

IT Skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Overview

Runcorn (WA7) up to £27,000 DOE

Forrest Recruitment LTD is currently partnering with a leading manufacturing organization seeking a Customer Service Administrator to cover a 12-month maternity leave. Immediate start available.

Location: Runcorn (WA7)

Benefits include: Defined Contribution Company Pension, 23 days holiday plus bank holidays (increasing with service), Life Assurance (3 x base salary), Discretionary Bonus (up to 8%), Cycle to Work Scheme, and Free parking.

Key Responsibilities:

• Raise quotations, orders, and pro-forma invoices and process them through Nav.
• Assist with queries and liaise with relevant personnel to resolve them.
• Assist in covering reception and greeting visitors.
• Prepare for and participate in daily and weekly update meetings.
• Raise invoices and credit notes.
• Maintain good customer relations.
• Assist with switchboard coverage occasionally.

Person Specification:

• Proven experience in Customer Service & Administration.
• Experience in manufacturing is desirable.
• Excellent communication skills internally and externally.
• Strong IT, numeracy, and organizational skills.
• Good telephone manner.
• Self-motivated and adaptable.
• Ability to think quickly in a dynamic environment.
• Proficiency in Microsoft Outlook, Word, and Excel.