Customer Service Administrator

TN United Kingdom; Runcorn; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading manufacturing organization in Runcorn is seeking a Customer Service Administrator to join their team during a period of growth. The role involves managing customer queries, processing orders, and maintaining strong customer relations. Ideal candidates will have proven experience in customer service and administration, along with strong communication and IT skills. Attractive benefits include a competitive salary, pension scheme, and discretionary bonus.

Benefits

Defined Contribution Company Pension

23 days holiday plus bank holidays

Life Assurance 3 x base salary

Discretionary Bonus (up to 8%)

Cycle to Work Scheme

Free parking

Qualifications

• Proven experience in Customer Services & Administration.
• Experience in manufacturing is desirable.

Responsibilities

• Raise quotations, orders and process them through Nav.
• Assist with queries and maintain good customer relations.
• Prepare for and attend daily and weekly update meetings.

Skills

Communication

Organisational Skills

Self-motivated

Flexibility

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Runcorn (WA7) Permanent – up to £27,000 DOE

Forrest Recruitment LTD are currently working in partnership with a leading manufacturing organisation, who are seeking to employ a Customer Service Administrator to join them during an exciting time of growth & expansion.

Location: Runcorn (WA7)

Defined Contribution Company Pension

23 days holiday, plus bank holidays (increasing with service)

Life Assurance 3 x base salary

Discretionary Bonus (up to 8%)

Cycle to Work Scheme

Free parking

Key Responsibilities

• Raise quotations, orders and pro-forma’s and process them through Nav.
• Assist with any queries that arise and liaise with the appropriate people who can resolve the queries.
• Assist in covering reception and dealing with visitors.
• Prepare for and attend daily and weekly update meetings.
• Raise invoices and credit notes.
• Maintain good customer relations.
• Assist the department with some cover of switchboard calls on occasion.

Person Specification:

• Must have proven experience working within Customer Services & Administration
• Previous experience working within manufacturing – desirable
• Excellent communication skills both internally and externally.
• Excellent IT, numeracy and organisational skills are required.
• Good telephone manner.
• Self-motivated.
• Ability to be flexible, adaptable and ‘think on your feet’ in a busy, regularly changing environment.
• A working knowledge of Microsoft Outlook, Word and Excel.