Customer Services Administrator

PREMIER OFFICE SYSTEMS; Chorley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company in administrative support services is seeking a proactive Customer Services Administrator to join their team in Chorley. The role involves handling customer inquiries, processing orders, and maintaining databases. Ideal candidates should have experience in customer service and demonstrate strong organizational skills. The position offers a competitive salary and various benefits, including on-site parking and a company pension scheme.

Benefits

On-site parking

Company pension scheme

Employee discount

Casual dress on Fridays

23 days annual leave

Qualifications

• Previous experience in customer service or sales order processing.
• Strong work ethic and positive attitude.
• Well-organised with great attention to detail.

Responsibilities

• Handling a high volume of phone calls across various parts of the business.
• Processing orders efficiently and accurately.
• Managing four busy email inboxes.

Skills

Customer Service

Sales Order Processing

Communication

Attention to Detail

Tools

CRM Software

Microsoft Office Suite

Job description

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Customer Services Administrator – Chorley - C£24K – Permanent – Full Time

We are looking for a proactive and highly organised individual to join our client's team as a Customer Service Administrator.

Key Responsibilities

• Handling a high volume of phone calls across various parts of the business
• Processing orders efficiently and accurately
• Managing four busy email inboxes
• Raising quotations and following up on them
• Responding to stock inquiries
• Coordinating and arranging deliveries
• Providing product or service information to customers via phone and email
• Keeping customers informed about the status of their orders
• Working with an in-house system and maintaining databases
• Sourcing new leads

The Ideal Candidate Will

• Have previous experience in customer service or sales order processing
• Be able to prioritise workload and meet deadlines
• Demonstrate a strong work ethic and a positive attitude
• Be well-organised with great attention to detail

Desirable Experience

• Proven experience in a Sales Administrator or similar administrative role
• Familiarity with CRM software
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent communication and interpersonal skills
• Detail-oriented with high accuracy in data entry and record-keeping
• Ability to work independently and collaborate within a team

Benefits

• On-site parking
• Company pension scheme
• Employee discount
• Casual dress on Fridays
• 23 days annual leave (plus bank holidays) - please note some leave is used for Christmas closure

Interested? APPLY NOW!

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Administrative and Support Services