Customer Service Administrator

Peel Ports; Liverpool City Region; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to join their dynamic team in the bustling Steel and Metals terminals. This role offers a unique opportunity to enhance your customer service skills while working in a fast-paced environment. You will be the first point of contact for hauliers and visitors, managing queries and supporting a large customer base. With a commitment to employee development, this company provides a range of flexible benefits and a supportive work culture. If you thrive in a challenging environment and enjoy building customer relationships, this position could be your next great opportunity.

Benefits

27 Days Annual Leave

Up to 10% Matched Contribution Pension

Healthcare Cash Plans

Cycle2Work Scheme

Gym Membership Scheme

Employee Assistance Programme

Qualifications

• Experience in customer service, ideally in logistics or operations.
• Proven track record of handling challenging issues professionally.

Responsibilities

• Act as the first point of contact for hauliers and visitors.
• Manage a busy shared workload and liaise with operational staff.

Skills

Customer Service Experience

Problem Solving

Communication Skills

Interpersonal Skills

Job description

Vacancy - Customer Service Administrator

Are you passionate about delivering exceptional customer service within a fast paced, environment? Do you enjoy problem solving and working as part of a team? Do you enjoy building customer relationships and working within a varied role? If so, we are looking for a Customer Service Administrator to work between our two busy operational Steel and Metals terminals supporting a large customer base.

Your role

Working within a busy gatehouse you will be the first point of contact for hauliers and visitors arriving on site. You will join a team of seven and be working closely with cargo agents and customers supporting their requirements and problem solving to provide the best service possible. You will be managing a busy shared workload, liaising with operational staff and handling day to day queries regarding stock that has been discharged from vessels. As the face of the Steel and Metals department this is a great opportunity to develop your skills and experience within a busy operational department.

What you'll bring

You’ll have experience within a customer service role ideally within a logistical or operational environment with a proven track record of handling challenging issues with a professional manner.

You will also have excellent communication and interpersonal skills and the ability to thrive in a fast paced ever changing environment.

Who are we?

Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator. We have ambitious plans to grow and transform the supply chain to benefit our customers. Our investments are decarbonizing our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040. Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow.

What we can offer you

In addition to a competitive salary, we have a strong track record of developing our people to expand their skills and experience and develop their careers. Valuing and rewarding our workforce is important to us which is why we offer a fantastic range of flexible benefits to choose from, such as:

• 27 Days Annual Leave (plus bank holidays)
• Up to 10% Matched Contribution Pension
• Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, Critical Illness insurance, Gym Membership Scheme, Retail Vouchers, plus more!
• Commitment to learning and personal development – Last year we supported over 50,000 hours of training and personal development!
• We promote good physical and mental health and can provide additional support to colleagues via our Employee Assistance Programme when required

If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we’d really like to hear from you!Closing date for receipt of completed applications 22nd May 2025.