Customer Service Administrator

JR United Kingdom; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to join their Nottingham team. This role is pivotal in ensuring a seamless customer experience during their moving journey. The ideal candidate will possess strong customer service skills, excellent communication abilities, and a proactive approach to problem-solving. You'll be responsible for addressing customer inquiries, providing accurate information about services, and maintaining high standards of customer care. This position offers an exciting opportunity to contribute to a reputable firm known for its commitment to quality and customer satisfaction.

Qualifications

• Strong customer service experience is essential.
• Excellent communication and problem-solving skills are a must.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Maximize revenue through upselling optional products and services.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Organizational Skills

Time Management

Job description

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Customer Service Administrator, Nottingham

Client: RELOcruitment Ltd

Location: Nottingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

RELOcruitment is delighted to be working alongside an award-winning Removals & Storage Firm that provides professional removals and storage solutions globally.

They are seeking a Move Manager to join their team in Nottingham.

The ideal candidate will have strong Customer Service experience. Industry experience is beneficial but not essential.

The successful candidate will be the first point of contact for customers, inspiring confidence in the company with excellent communication and problem-solving skills.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat professionally and promptly.
• Own responsibility for the customer’s experience throughout their moving journey.
• Provide accurate information about products and services, addressing customer needs and concerns.
• Maximize revenue through upselling optional products and services.
• Maintain high customer service standards and meet KPIs.
• Problem-solve to achieve positive customer outcomes.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure satisfaction.
• Stay updated on product knowledge, company policies, and industry trends.

Key Areas of Focus:

• Manage all incoming calls and inquiries effectively.
• Record clear and accurate customer information.
• Convert initial inquiries into quotations.
• Promote the company brand and encourage reviews.
• Meet productivity targets for the number of moves managed.
• Control costs through excellent customer interactions.
• Ensure post-move customer satisfaction.

Ideal Skills & Experience:

• Customer-centric attitude.
• Active listening, empathy, and understanding.
• Excellent communication skills.
• Efficiently manage customer queries.
• Enthusiastic, self-motivated, and positive.
• Organizational skills with the ability to prioritize and multitask.
• Flexible and adaptable to change.
• Time management skills and ability to work under pressure.
• Driven to complete tasks to high standards and achieve results.