Customer Service Administrator

Noble Recruiting Ltd.; Chelmsford; On-site; GBP 27,000 - 28,000; Full time

Job summary

Noble Recruiting Ltd. is seeking a Customer Service Administrator in Chelmsford, Essex, offering a salary of £27,000 to £28,000 per annum plus a quarterly bonus.

This is a permanent, full-time on-site role with a two-week rota and weekday hours. You will handle customer communications by phone, email and live chat, advise on products, process orders, respond to enquiries, resolve delivery issues and maintain accurate records while building strong product knowledge and a proactive team approach.

Qualifications

• Previous customer service experience is essential.
• Confident and professional telephone manner.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Organised and able to manage a varied workload.
• Comfortable using computer systems.
• Able to work effectively as part of a small team.
• Driving is essential due to the location.

Responsibilities

• Providing excellent customer service by telephone, email and live chat
• Advising customers on the company’s range of products
• Processing customer orders over the telephone
• Responding promptly to enquiries
• Resolving delivery issues
• Handling occasional complaints professionally and tactfully
• Completing general administrative duties
• Developing strong product knowledge

Skills

Customer service

Telephone etiquette

Written communication

Verbal communication

Attention to detail

Organisation

Teamwork

Driving

Job description

Customer Service Administrator, Chelmsford, Essex

£27,000 to £28,000 per annum plus quarterly bonus

Permanent, full-time

Working hours:

Monday to Friday on a two-week rota:Monday: 7.30 am to 5 pm or 8 am to 5.30 pm | Tuesday to Thursday: 8 am to 5 pm or 8.30 am to 5.30 pm | Friday: 8 am to 4.30 pm

Your responsibilities

• Providing excellent customer service by telephone, email and live chat
• Advising customers on the company’s range of products
• Processing customer orders over the telephone
• Responding promptly to enquiries
• Resolving delivery issues
• Handling occasional complaints professionally and tactfully
• Completing general administrative duties
• Developing strong product knowledge

Your experience

• Previous customer service experience is essential
• Confident and professional telephone manner
• Excellent written and verbal communication skills
• Strong attention to detail
• Organised and able to manage a varied workload
• Comfortable using computer systems
• Able to work effectively as part of a small team
• Driving is essential due to the location