Administrator

Air Conditioning Ltd; Sandon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Air Conditioning Ltd in Chelmsford is seeking an organised Administrator to join our busy Service and Maintenance team. This role offers a friendly environment and opportunities to build a long-term career.

You will provide day-to-day support across Service and Maintenance, handling recurring tasks independently and ensuring things run smoothly, with a focus on accuracy and customer satisfaction.

Qualifications

• Previous administrative experience in a busy environment.
• Strong IT skills, especially Microsoft Office.
• Experience with databases or business management systems (desirable).
• Excellent communication and customer service.
• Ability to prioritise workloads and stay calm under changing demands.
• Proactive approach and strong attention to detail.

Responsibilities

• Answering calls and handling customer and engineer queries professionally and efficiently.
• Sending service and maintenance worksheets to customers.
• Logging service calls and helping coordinate engineer attendance.
• Requesting and chasing purchase orders.
• Sending daily job information to engineers.
• Updating records on our management system.
• Assisting with maintenance contract renewals.
• Portal and database administration, permits & RAMS.
• Covering colleagues across the admin team during holidays and absences.

Skills

Administrative experience

MS Office skills

Customer service

Prioritisation

Attention to detail

Tools

Databases/Business systems

Job description

Are you an organised and customer-focused Administrator looking for your next opportunity?

We'relooking for a talented Administrator to join our busy Service and Maintenance team in Chelmsford. This is a fantastic opportunity to become part of a supportive business that genuinely values its people, with many employees choosing to build long and successful careers with us.

The Role

You'llbe joining a small, close-knit admin team, several of whom have been with the business for many years.

Providing day-to-day support across our Service and Maintenance departments.

The role has a steady rhythm with familiar, recurring tasks andyou'llbe expected to get on with things independently rather than waiting to be directed.

It suits someone who takes quiet pride in doing their job well and keeping things ticking over reliably.

You'llneed to havepreviousadministrative experience.

Key Responsibilities

• Answering calls and handling customer and engineer queries professionally and efficiently
• Sending service and maintenance worksheets to customers
• Logging service calls and helping coordinate engineer attendance
• Requesting and chasing purchase orders
• Sending daily job information to engineers
• Updating records on our management system
• Assistingwith maintenance contract renewals
• Portal and database administration, permits & RAMS
• Covering colleagues across the admin team during holidays and absences

About You

We'relooking for someone who is organised, adaptable, and enjoys providing excellent customer service.

You'llIdeally Have:

• Previousadministrative experience in a busy and reactive environment.
• Strong IT skills, particularly in Microsoft Office applications.
• Experience using databases or business management systems (desirable).
• Excellent communication and customer service skills.
• The ability to prioritise workloads and respond calmly to changing demands.
• A proactive approach and strong attention to detail.

What We Offer

• Competitive salary, dependent on experience and skills.
• A friendly and supportive working environment.
• Free on-site parking.
• Varied and interesting work with opportunities to develop your skills.
• 25 days' annual leave plus bank holidays.
• Increased holiday entitlement with length of service.
• Company pension scheme.

Ifyou'relooking to join a company that values its employees and offers a supportive, long-term career opportunity,we'dlove to hear from you.

We are an Equal Opportunities Employer and welcome applications from people of all backgrounds. We believe that diversity strengthens our business, andwe'recommitted to creating an inclusive workplace for everyone.

Keywords: Administrator, Office Administrator, Administrative Assistant, Office Assistant, Operations Administrator, Business Administrator, Contract Administrator, Service Administrator, Building Services Administrator, Admin Assistant.

Delivering an outstanding customer experience every day, by creating a great place to work

As a widely respected organisation within the cooling and heating industry, we believe that our success is down to our employees. By creating a great place to work for our talented, hard working, loyal employees our business will continue to deliver and be known for our excellent service and expertise.

Hours

40 hours per week, Monday to Friday, 8am to 5pm.

Competitive