Administrator

Air Conditioning Ltd; Chelmsford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free on-site parking

25 days' annual leave

Company pension scheme

Job summary

Air Conditioning Ltd is seeking an organised Administrator to join our busy Service and Maintenance team in Chelmsford. You will provide day-to-day admin support, handle calls, manage worksheets, and coordinate with engineers, all while ensuring accurate record-keeping and timely responses to inquiries.

The role requires previous administrative experience in a busy environment, strong IT skills in Microsoft Office, and a proactive, detail-oriented approach to work.

Qualifications

• Previous administrative experience in a busy environment.

Responsibilities

• Answer calls and handle customer and engineer queries professionally and efficiently.
• Send service and maintenance worksheets to customers.
• Log service calls and help coordinate engineer attendance.
• Request and chase purchase orders.
• Send daily job information to engineers.
• Update records on the management system.
• Assist with maintenance contract renewals.
• Portal and database administration, permits & RAMS.
• Cover colleagues across the admin team during holidays and absences.

Skills

Organised

Customer service

Prioritisation

Communication

Tools

Microsoft Office

Database/CRM systems

Job description

Are you an organised and customer-focused Administrator looking for your next opportunity?

We'relooking for a talented Administrator to join our busy Service and Maintenance team in Chelmsford. This is a fantastic opportunity to become part of a supportive business that genuinely values its people, with many employees choosing to build long and successful careers with us.

The Role

You'llbe joining a small, close-knit admin team, several of whom have been with the business for many years.

Providing day-to-day support across our Service and Maintenance departments.

The role has a steady rhythm with familiar, recurring tasks andyou'llbe expected to get on with things independently rather than waiting to be directed.

It suits someone who takes quiet pride in doing their job well and keeping things ticking over reliably.

You'llneed to havepreviousadministrative experience.

Key Responsibilities

• Answering calls and handling customer and engineer queries professionally and efficiently
• Sending service and maintenance worksheets to customers
• Logging service calls and helping coordinate engineer attendance
• Requesting and chasing purchase orders
• Sending daily job information to engineers
• Updating records on our management system
• Assistingwith maintenance contract renewals
• Portal and database administration, permits & RAMS
• Covering colleagues across the admin team during holidays and absences

About You

We'relooking for someone who is organised, adaptable, and enjoys providing excellent customer service.

You'llIdeally Have:

• Previousadministrative experience in a busy and reactive environment.
• Strong IT skills, particularly in Microsoft Office applications.
• Experience using databases or business management systems (desirable).
• Excellent communication and customer service skills.
• The ability to prioritise workloads and respond calmly to changing demands.
• A proactive approach and strong attention to detail.

What We Offer

• Competitive salary, dependent on experience and skills.
• A friendly and supportive working environment.
• Free on-site parking.
• Varied and interesting work with opportunities to develop your skills.
• 25 days' annual leave plus bank holidays.
• Increased holiday entitlement with length of service.
• Company pension scheme.

We are an Equal Opportunities Employer and welcome applications from people of all backgrounds. We believe that diversity strengthens our business, andwe'recommitted to creating an inclusive workplace for everyone.

Keywords: Administrator, Office Administrator, Administrative Assistant, Office Assistant, Operations Administrator, Business Administrator, Contract Administrator, Service Administrator, Building Services Administrator, Admin Assistant.

Hours

40 hours per week, Monday to Friday, 8am to 5pm.