Customer Service Administrator

MEKATEK LIMITED; Carmarthen; On-site; GBP 18,000 - 26,000; Full time

Job summary

MEKATEK LIMITED in Carmarthen is seeking a diligent Customer Service Administrator to join our on-site team. You will handle customer and vendor communications by phone and email, coordinate with internal departments, and support daily administrative tasks.

Responsibilities include generating quotations, managing diaries, updating CRM systems, and preparing schedules and reports for managers and directors. The ideal candidate values accuracy, meets deadlines, and remains composed under pressure.

Qualifications

• Outstanding attention to accuracy and detail.
• Ability to prioritise workloads and meet deadlines.
• Flexibility to adapt to changing priorities and stay calm under pressure.
• Admin experience and experience with Microsoft packages.

Responsibilities

• Communicate with customers and vendors by telephone and email.
• Liaise with internal departments.
• Carry out pre-acceptance of waste.
• Generate and send quotations.
• Managing diaries and appointments.
• Sales canvassing work.
• Preparing schedules and reports to meet deadlines for contacts, managers and directors as requested.
• Other general administrative duties as and when required.
• Answering the telephone and emails.
• Updating CRM packages.

Skills

Attention to detail

Prioritisation

Communication skills

Administrative experience

Tools

Microsoft Office

Job description

We’re excited to announce that our company is entering a new chapter following our ongoing acquisition by a major organisation . As part of this transition, we’re expanding our team and investing in new opportunities for growth and innovation.

This is an exciting time to join us — you'll be part of a dedicated Team in Carmarthen with the backing of an established organization, offering both stability and the chance to help shape our future direction

Role Description The Customer Service Administrator is a full-time, on-site role based in Carmarthen. Duties will include :

• Communication with customers and vendors via telephone and email
• Liaise with internal departments
• Carrying out pre-acceptance of waste
• Generate and send quotations
• Managing diaries and appointments
• Sales canvassing work
• Preparing schedules and reports to meet deadlines for contacts, managers and directors as requested
• Other general administrative duties as and when required
• Answering the telephone and emails
• Updating CRM packages

The Candidate is likely to have :

• Outstanding attention to accuracy and detail
• The ability to prioritise workloads and work to deadlines
• Flexibility to meet changing priorities, and remain calm under pressure
• Admin experience and experience with Microsoft packages