Customer Service Administrator

Job Advert; Bedford; On-site; GBP 26,000 - 31,000; Full time

Job summary

BEDFORDPERM in Bedford is seeking a proactive Customer Service Administrator to join a small, friendly team. You will manage a portfolio of clients and support the wider team, ensuring orders are accurately processed and data prepared for production.

This role requires Monday to Friday, 37.5 hours per week, with a salary of £28,500 per annum. The ideal candidate has experience in administration or customer service, strong communication, and the ability to prioritise workload and solve problems.

Qualifications

• Previous experience in Administration / Customer Service
• Desirable background in Post / Mailing industry
• Excellent written and verbal communication
• Ability to prioritise workload and self-motivated

Responsibilities

• Manage a specific portfolio of clients and provide excellent customer service.
• Provide cover for other Account Executives during annual leave or absence.
• Receive and process client databases using specialist sortation software.
• Prepare client data accurately and ensure it is ready for production.
• Communicate directly with clients regarding service changes, new order enquiries and general queries.
• Liaise with clients and suppliers to resolve issues quickly and professionally.
• Assist with investigating production issues, including incorrect orders being dispatched.
• Help in other areas of production when workload allows.

Skills

Communication skills

Prioritization

Problem solving

Team player

Job description

Role: Customer Service Administrator

Location: Bedford

Hours: Monday to Friday, 37.5 hours a week

Salary: £28,500 per annum

OA are looking to recruit for an experienced, proactive Customer Service Administrator o join a small, friendly team based in Bedford.

This is a varied role where you will work directly with clients and suppliers, manage a portfolio of customers and support the wider team when required. You will also play an important role in preparing client databases and ensuring orders are accurately processed and ready for production

Duties of a Customer Service Administrator:

• Manage a specific portfolio of clients and provide excellent customer service.
• Provide cover for other Account Executives during annual leave or absence.
• Receive and process client databases using specialist sortation software.
• Prepare client data accurately and ensure it is ready for production.
• Communicate directly with clients regarding service changes, new order enquiries and general queries.
• Liaise with clients and suppliers to resolve issues quickly and professionally.
• Assist with investigating production issues, including incorrect orders being dispatched.
• Help in other areas of production when workload allows.

What we would like from you:

• Previous experience within Administration / Customer Service position
• Desirable background within Post / Mailing industry
• Excellent communication skills; written and verbal
• Ability to prioritise workload and self-motivated
• Problem solver
• Team player

BEDFORDPERM