Client Services Administrator | Bedford

Job Advert; Bedford; On-site; GBP 26,000 - 31,000; Full time

Job summary

BEDFORDPERM in Bedford is seeking a proactive Customer Service Administrator to join a small, friendly team. You will manage a portfolio of clients and support the wider team, ensuring orders are accurately processed and data prepared for production.

This role requires Monday to Friday, 37.5 hours per week, with a salary of £28,500 per annum. The ideal candidate has experience in administration or customer service, strong communication, and the ability to prioritise workload and solve problems.

Qualifications

• Previous experience in Administration / Customer Service
• Desirable background in Post / Mailing industry
• Excellent written and verbal communication
• Ability to prioritise workload and self-motivated

Responsibilities

• Manage a specific portfolio of clients and provide excellent customer service.
• Provide cover for other Account Executives during annual leave or absence.
• Receive and process client databases using specialist sortation software.
• Prepare client data accurately and ensure it is ready for production.
• Communicate directly with clients regarding service changes, new order enquiries and general queries.
• Liaise with clients and suppliers to resolve issues quickly and professionally.
• Assist with investigating production issues, including incorrect orders being dispatched.
• Help in other areas of production when workload allows.

Skills

Communication skills

Prioritization

Problem solving

Team player

Job description

BEDFORDPERM in Bedford is seeking a proactive Customer Service Administrator to join a small, friendly team. You will manage a portfolio of clients and support the wider team, ensuring orders are accurately processed and data prepared for production.

This role requires Monday to Friday, 37.5 hours per week, with a salary of £28,500 per annum. The ideal candidate has experience in administration or customer service, strong communication, and the ability to prioritise workload and solve problems.