Account Executive

Job Advert; Bedford; On-site; GBP 26,000 - 31,000; Full time

Job summary

OA Group in Bedford is seeking an Account Executive to join a small, friendly team. The role involves managing a portfolio of clients, coordinating orders, and ensuring data is prepared for production.

You will liaise with clients and suppliers to resolve issues and support the production process. The ideal candidate has experience in administration or customer service, strong communication skills, and the ability to prioritise workload.

Qualifications

• Experience in Administration or Customer Service roles.
• Desirable background in Post/Mailing industry.
• Excellent written and verbal communication skills.
• Ability to prioritise workload and work independently.
• Strong problem-solving abilities.
• Team-oriented with a collaborative approach.

Responsibilities

• Manage a specific portfolio of clients and provide excellent customer service.
• Provide cover for other Account Executives during annual leave or absence.
• Receive and process client databases using specialist sortation software.
• Prepare client data accurately and ensure it is ready for production.
• Communicate with clients regarding service changes, new order enquiries and queries.
• Liaise with clients and suppliers to resolve issues quickly and professionally.
• Assist with investigating production issues, including incorrect orders dispatched.
• Help in other areas of production when workload allows.

Skills

Customer service

Communication

Prioritisation

Problem solving

Teamwork

Post/Mailing industry knowledge

Job description

Role: Account Executive

Location: Bedford

Hours: Monday to Friday, 37.5 hours a week

Salary: £28,500 per annum

OA are looking to recruit for an experienced, proactive Account Executive to join a small, friendly team based in Bedford.

This is a varied role where you will work directly with clients and suppliers, manage a portfolio of customers and support the wider team when required. You will also play an important role in preparing client databases and ensuring orders are accurately processed and ready for production

Duties of an Account Executive:

• Manage a specific portfolio of clients and provide excellent customer service.
• Provide cover for other Account Executives during annual leave or absence.
• Receive and process client databases using specialist sortation software.
• Prepare client data accurately and ensure it is ready for production.
• Communicate directly with clients regarding service changes, new order enquiries and general queries.
• Liaise with clients and suppliers to resolve issues quickly and professionally.
• Assist with investigating production issues, including incorrect orders being dispatched.
• Help in other areas of production when workload allows.

What we would like from you:

• Previous experience within Administration / Customer Service position
• Desirable background within Post / Mailing industry
• Excellent communication skills; written and verbal
• Ability to prioritise workload and self-motivated
• Problem solver
• Team player

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