Account Executive

Osborne Appointments; Bedford; On-site; GBP 24,000 - 33,000; Full time

Job summary

OA Group in Bedford is seeking an experienced Account Executive to join a small, friendly team. You will work directly with clients and suppliers, manage a portfolio of customers, and ensure orders are accurately processed and ready for production.

The role includes preparing client databases and providing cover for colleagues, with 37.5 hours per week and a salary of £28,500 per annum. Strong communication and organisational skills are essential.

Qualifications

• Previous experience within Administration / Customer Service position.
• Desirable background within Post / Mailing industry.
• Excellent written and verbal communication skills.
• Ability to prioritise workload and be self-motivated.
• Proven problem-solving abilities.
• Team player with a proactive approach.

Responsibilities

• Manage a specific portfolio of clients and provide excellent customer service.
• Provide cover for other Account Executives during annual leave or absence.
• Receive and process client databases using specialist sortation software.
• Prepare client data accurately and ensure it is ready for production.
• Communicate directly with clients regarding service changes, new order enquiries and general queries.
• Liaise with clients and suppliers to resolve issues quickly and professionally.
• Assist with investigating production issues, including incorrect orders being dispatched.
• Help in other areas of production when workload allows.

Skills

Customer service

Communication

Organization

Teamwork

Problem solving

Job description

Role: Account Executive

Location: Bedford

Hours: Monday to Friday, 37.5 hours a week

Salary: £28,500 per annum

OA are looking to recruit for an experienced, proactive Account Executive to join a small, friendly team based in Bedford.

This is a varied role where you will work directly with clients and suppliers, manage a portfolio of customers and support the wider team when required. You will also play an important role in preparing client databases and ensuring orders are accurately processed and ready for production.

Duties of an Account Executive:

• Manage a specific portfolio of clients and provide excellent customer service.
• Provide cover for other Account Executives during annual leave or absence.
• Receive and process client databases using specialist sortation software.
• Prepare client data accurately and ensure it is ready for production.
• Communicate directly with clients regarding service changes, new order enquiries and general queries.
• Liaise with clients and suppliers to resolve issues quickly and professionally.
• Assist with investigating production issues, including incorrect orders being dispatched.
• Help in other areas of production when workload allows.

What we would like from you:

• Previous experience within Administration / Customer Service position
• Desirable background within Post / Mailing industry
• Excellent communication skills; written and verbal
• Ability to prioritise workload and self-motivated
• Problem solver
• Team player

BEDFORDPERM

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days