Customer Service & Admin Specialist - Order & Dispatch

Travail Employment Group; Gloucester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company Pension

On-site parking

Health pro's

31 days holiday inclus Bank Holidays

Calm environment

Team ethos

Job summary

Travail Employment Group is seeking a Customer Service Administrator in Stonehouse, Gloucester for a permanent role. You will handle a high volume of calls, process orders by phone or email, and liaise with other departments to ensure timely dispatch and delivery.

The position offers a 37.5-hour week, Monday to Friday, with a salary up to £25,350 and an on-site experience in a supportive environment with a strong team ethos and pension.

Qualifications

• Previous customer service experience is desirable.
• Ability to multitask in a busy environment.
• Reliable, punctual and works well independently or in a team.
• Excellent communication and organisational skills.

Responsibilities

• Handle a high volume of incoming calls and route to relevant departments.
• Place orders via telephone or email and input accurately.
• Liaise with internal teams to ensure on-time dispatch and delivery.
• Provide reception cover as required.
• Resolve customer queries and ensure order progression from start to delivery.
• Communicate regularly with Representatives to maintain service quality.

Skills

Customer service

Multitasking

Communication

Organisational

Problem-solving

Tools

MS Office

Job description

Travail Employment Group is seeking a Customer Service Administrator in Stonehouse, Gloucester for a permanent role. You will handle a high volume of calls, process orders by phone or email, and liaise with other departments to ensure timely dispatch and delivery.

The position offers a 37.5-hour week, Monday to Friday, with a salary up to £25,350 and an on-site experience in a supportive environment with a strong team ethos and pension.