Customer Service & Order Fulfillment Coordinator

RE Recruitment; England; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Job summary

RE Recruitment's client in Stonehouse is seeking a Customer Service Coordinator for a full-time, temporary-to-permanent role. You will manage end-to-end order processes, provide updates, and coordinate dispatch and documentation for UK, EU and international deliveries, while liaising with suppliers and customers.

The role offers an hourly rate of £13.45 with holiday allowance, and a pathway to a permanent salary of £28,000 on successful completion of the temporary period.

Qualifications

• Experience in customer service, sales support or order processing within manufacturing/logistics or distribution.
• Strong organisational skills with attention to detail and ability to manage multiple priorities.
• Confident communicator with ability to build relationships with customers, suppliers and internal stakeholders.
• Experience using SAP or similar system with good IT skills across MS Office.
• Proactive problem solver with commitment to delivering outstanding customer service and continuous improvement.

Responsibilities

• Manage end-to-end customer order process, ensuring accurate and efficient processing.
• Deliver exceptional customer service with regular updates and timely enquiries resolution.
• Coordinate dispatch, shipping and export documentation for UK, EU and international deliveries.
• Liaise with internal teams, suppliers, hauliers and customers to ensure smooth order fulfilment and delivery.
• Prepare invoices, reports and shipping documentation maintaining accuracy and compliance.

Skills

Customer service

Order processing

Communication

Organisational skills

Problem solving

Tools

SAP

Microsoft Office

Job description

RE Recruitment's client in Stonehouse is seeking a Customer Service Coordinator for a full-time, temporary-to-permanent role. You will manage end-to-end order processes, provide updates, and coordinate dispatch and documentation for UK, EU and international deliveries, while liaising with suppliers and customers.

The role offers an hourly rate of £13.45 with holiday allowance, and a pathway to a permanent salary of £28,000 on successful completion of the temporary period.