Clinic Coordinator

Specsavers; Staines-upon-Thames; Remoto; GBP 15.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Birthday day off

Staff discount

Enhanced sick pay

Enhanced family leave

WeCare support

Headspace app

Descrizione del lavoro

Specsavers in Staines is looking for a Clinic Coordinator who is organised, proactive and passionate about great customer service. No prior admin experience is required, just a commitment to delivering outstanding care for our patients and supporting the store team.

You will use IT systems, manage stock and reporting, and help maintain a welcoming environment for customers and colleagues. The role is full-time, 40 hours per week, with weekend work and benefits including a birthday day off and

Competenze

• Must be organised and proactive with excellent customer service.
• Willing to learn IT systems and use them to support patients.
• Great time management and communication at all levels.
• No prior admin experience required.

Mansioni

• Explore customer needs and offer assistance.
• Explain how to wear and care for hearing aids.
• Provide hearing aid aftercare information.
• Utilise IT systems as required.
• Make aftercare calls and run reports.
• Order stock and undertake stock checks.
• Maintain Specsavers Customer Service Standards.
• Pursue ongoing skills and product knowledge.

Conoscenze

Organisational skills

IT skills

Time management

Communication skills

Customer service

Strumenti

IT systems

Descrizione del lavoro

Clinic Coordinator - Staines Specsavers

So, you're an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you'd be a great fit here. As a Clinic Coordinator in Specsavers, you don't need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores. We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

Our Store

Located in Staines, we're excited to welcome a new Clinic Coordinator to our friendly and professional team!

What's on offer?

• Full time hours - 40 hours per week including weekend working
• Hourly rate up to £12.91 per hour
• Extra day off on your birthday
• Staff discount
• Enhanced sick pay
• Enhanced pay for family leave
• WeCare employee support services
• Access to Headspace App

Some of the key tasks are as follows -

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge

If you're ready and raring to join our team and drive our practice forward, we can't wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt.