Customer Service & Administration

Manpower; Barnetby le Wold; Presencial; GBP 23.000 - 29.000; Jornada completa

Descripción de la vacante

Manpower, Inc. is seeking a Service Admin to support a busy service team in Caistor. The role involves handling customer enquiries, coordinating engineers and service activities, and completing administration tasks.

A driving licence and reliable transport are preferred due to location. Salary is £26,000 per annum with Monday to Friday hours, 9:00am - 4:30pm and no weekend work. The role requires strong customer service skills and attention to detail, with the ability to work independently and

Formación

• Previous experience in administration, coordination or customer support environment.

Responsabilidades

• Act as the first point of contact for customer enquiries via telephone and email.
• Manage and update service records, job information, and customer details within internal systems.
• Process and monitor service requests from initial enquiry through to completion.
• Liaise with colleagues across departments to ensure work is completed within agreed timescales.
• Update customer portals and provide progress updates where required.
• Ensure completed jobs are accurately processed and released for invoicing.
• Support the wider service team with general administrative duties and database management.
• Maintain accurate documentation and ensure all records remain up to date.

Conocimientos

Customer service

Microsoft Office

Time management

Communication

Descripción del empleo

Location: Caistor

Salary: £26,000 per annum

Hours: Monday to Friday, 9:00am - 4:30pm (no weekend work)

The Role

Manpower are currently recruiting for a Service Admin to support the day-to-day operations of a busy service team. The role is key to ensuring customer requests are managed efficiently, engineers and service activities are coordinated effectively, and administration processes are completed accurately.

The role is varied across administrative duties and would suit someone who has strong customer service skills and takes pride in delivering a high standard of support.

*You must have your own reliable transport due to location*

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Manage and update service records, job information, and customer details within internal systems.
• Process and monitor service requests from initial enquiry through to completion.
• Liaise with colleagues across different departments to ensure work is completed within agreed timescales.
• Update customer portals and provide progress updates where required.
• Ensure completed jobs are accurately processed and released for invoicing.
• Support the wider service team with general administrative duties and database management.
• Maintain accurate documentation and ensure all records remain up to date.

About You

• Previous experience within an administration, coordination or customer support environment.
• Strong IT skills, including Microsoft Office applications.
• Excellent organisational skills with the ability to manage multiple priorities.
• A high level of attention to detail and accuracy.
• Strong written and verbal communication skills.
• A professional and customer-focused approach.
• The ability to work independently and within a team environment.

Preferred Experience

• At least one year's experience in a customer-facing role.
• Previous administration or office support experience.
• Full UK Driving Licence preferred.

Interested?

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