Service Admin & Customer Support Specialist (Mon–Fri)

Manpower, Inc.; Barnetby le Wold; On-site; GBP 23,000 - 29,000; Full time

Job summary

Manpower, Inc. is seeking a Service Admin to support a busy service team in Caistor. The role involves handling customer enquiries, coordinating engineers and service activities, and completing administration tasks.

A driving licence and reliable transport are preferred due to location. Salary is £26,000 per annum with Monday to Friday hours, 9:00am - 4:30pm and no weekend work. The role requires strong customer service skills and attention to detail, with the ability to work independently and

Qualifications

• Previous experience in administration, coordination or customer support environment.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Manage and update service records, job information, and customer details within internal systems.
• Process and monitor service requests from initial enquiry through to completion.
• Liaise with colleagues across departments to ensure work is completed within agreed timescales.
• Update customer portals and provide progress updates where required.
• Ensure completed jobs are accurately processed and released for invoicing.
• Support the wider service team with general administrative duties and database management.
• Maintain accurate documentation and ensure all records remain up to date.

Skills

Customer service

Microsoft Office

Time management

Communication

Job description

Manpower, Inc. is seeking a Service Admin to support a busy service team in Caistor. The role involves handling customer enquiries, coordinating engineers and service activities, and completing administration tasks.

A driving licence and reliable transport are preferred due to location. Salary is £26,000 per annum with Monday to Friday hours, 9:00am - 4:30pm and no weekend work. The role requires strong customer service skills and attention to detail, with the ability to work independently and