Customer Service & Administration

Manpower (United Kingdom); Barnetby le Wold; On-site; GBP 23,000 - 29,000; Full time

Job summary

Manpower is seeking a Service Admin to support the day-to-day operations of a busy service team. You will be the first point of contact for customers and coordinate engineers and service activities, ensuring accurate administration.

The role requires strong customer service skills, attention to detail, and the ability to manage multiple priorities. A full UK driving licence is preferred and transport is required due to location.

Qualifications

• Previous experience within an administration, coordination or customer support environment.
• Strong IT skills with Microsoft Office.
• Excellent organisational skills with the ability to manage multiple priorities.
• A high level of attention to detail and accuracy.
• Strong written and verbal communication skills.
• Professional and customer-focused approach.
• Ability to work independently and within a team.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Manage and update service records, job information, and customer details within internal systems.
• Process and monitor service requests from initial enquiry through to completion.
• Liaise with colleagues across different departments to ensure work is completed within agreed timescales.
• Update customer portals and provide progress updates where required.
• Ensure completed jobs are accurately processed and released for invoicing.
• Support the wider service team with general administrative duties and database management.
• Maintain accurate documentation and ensure all records remain up to date.

Skills

Customer service

IT skills

Microsoft Office

Organisational skills

Communication skills

Tools

Microsoft Office

Job description

Location: Caistor Salary: £26,000 per annum Hours: Monday to Friday, 9:00am - 4:30pm (no weekend work)

*You must have your own reliable transport due to location*

The Role

Manpower are currently recruiting for a Service Admin to support the day-to-day operations of a busy service team. The role is key to ensuring customer requests are managed efficiently, engineers and service activities are coordinated effectively, and administration processes are completed accurately. The role is varied across administrative duties and would suit someone who has strong customer service skills and takes pride in delivering a high standard of support.

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Manage and update service records, job information, and customer details within internal systems.
• Process and monitor service requests from initial enquiry through to completion.
• Liaise with colleagues across different departments to ensure work is completed within agreed timescales.
• Update customer portals and provide progress updates where required.
• Ensure completed jobs are accurately processed and released for invoicing.
• Support the wider service team with general administrative duties and database management.
• Maintain accurate documentation and ensure all records remain up to date.

About You

• Previous experience within an administration, coordination or customer support environment.
• Strong IT skills, including Microsoft Office applications.
• Excellent organisational skills with the ability to manage multiple priorities.
• A high level of attention to detail and accuracy.
• Strong written and verbal communication skills.
• A professional and customer-focused approach.
• The ability to work independently and within a team environment.

Preferred Experience

• At least one year's experience in a customer-facing role.
• Previous administration or office support experience.
• Full UK Driving Licence preferred.

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