Service Administrator (25 hours)

Confidential; Newton Aycliffe, Tees Valley; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Health shield health cash plan

Office-based environment

Training and development opportunities

Job summary

Confidential is seeking a part-time Service Administrator in Newton Aycliffe. The role is 25 hours per week, Monday to Friday, with working hours from 9:30 to 14:30. This is 100% office-based, offering daily routines that suit family commitments and a clear work-life balance.

You will handle inbound customer enquiries by phone and email, manage shared inboxes and portals, and maintain accurate service records. The team supports busy operations with training and development opportunities.

Qualifications

• Excellent communication skills.
• Strong IT literacy and experience with office software.

Responsibilities

• Manage inbound customer enquiries via telephone and email.
• Monitor shared inboxes and customer portals, respond to requests and maintain service records.
• Arrange collections and logistics for customer parts and equipment.
• Source service parts, quotations and orders, communicate updates to customers.
• Maintain customer asset records and scheduled service activities in company systems.
• Provide operational support and cover during annual leave.

Skills

Communication

IT literacy

Organised

Teamwork

Tools

Microsoft Office

Job description

Are you looking for a rewarding part-time opportunity that offers a great work-life balance? This role provides the opportunity to work Monday to Friday, with a 25-hour working week and shorter daily hours.
BMC Recruitment Group are currently recruiting for a Service Administrator for their client in Newton Aycliffe, County Durham.
This is a newly created role due to the company winning several new contracts, the growth of the company is exciting. You ll Join the well-established team in their new modern office which has fantastic facilities and free car parking.
This will suit you if you are happy to commit to working short days due to your family commitments for example the school runs morning/afternoon or you may simply prefer to work part time.
You ll enjoy a varied workload in a busy office and you re flexible to help where you are needed within the team. You think on your feet and you re a quick learner.
Daily you will manage inbound customer enquiries via the telephone and emails. Along with monitoring shared inboxes and customer portals, responding to requests and maintain accurate service records.
You must be confident and have excellent communication skills and be up to date with your IT literacy, this is a big part of the role.
Ideally, you are an all-round strong administrator who has worked in various departments covering data input, customers service, and reception or similar working environments.

What s on offer:

• £13.00 to £14.00 per hour
• Monday to Friday 9.30am to 2.30pm
• 100% Office based
• Ongoing training and development opportunities
• Modern new office with a great team culture
• Fresh Fruit, snacks, water, and juices and coffee facilities
• Health shield health cash plan, helping cover everyday healthcare costs such as dental, optical and physiotherapy

Responsibilities

• Manage inbound customer enquiries and breakdown requests via telephone and email, ensuring prompt resolution and high levels of customer service.
• Monitor shared inboxes and customer portals, responding to requests and maintaining accurate service records.
• Arrange collections and logistics for customer parts and equipment.
• Source service parts, processed quotations and orders, and communicated updates to customers throughout the process.
• Maintain customer asset records and scheduled recurring service activities within company systems.
• Provide operational support and management cover during periods of annual leave, helping maintain service continuity.
• Assist with additional administrative and operational duties during peak workloads and holiday cover periods.