Customer Service & Admin Specialist (Office-Based)

Ascendant Recruitment; Milton Keynes; On-site; GBP 25,000 - 31,000; Full time

Job summary

Ascendant Recruitment in Milton Keynes, Buckinghamshire, England is looking for a Customer Service Administrator for a full-time, 40 hours per week, office-based role.

You’ll be responsible for keeping customer information up to date, responding to enquiries by email and phone, processing orders and ensuring accurate records across internal systems, while supporting the team to deliver a helpful and efficient service.

Qualifications

• Experience in customer service, administration or similar role.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Proficient in Word, Excel and Outlook.

Responsibilities

• Respond to customer enquiries by email and phone.
• Update and maintain customer records across internal systems.
• Process orders and verify information accurately.
• Investigate and resolve customer queries in a professional manner.
• Liaise with internal teams to resolve issues and provide updates.
• Monitor payments and ensure records are kept up to date.
• Support general administration and wider team activities when needed.

Skills

Customer service

Administration

Attention to detail

Microsoft Office

Tools

Microsoft Office Suite

Job description

Ascendant Recruitment in Milton Keynes, Buckinghamshire, England is looking for a Customer Service Administrator for a full-time, 40 hours per week, office-based role.

You’ll be responsible for keeping customer information up to date, responding to enquiries by email and phone, processing orders and ensuring accurate records across internal systems, while supporting the team to deliver a helpful and efficient service.