Customer-Focused Admin Coordinator for Service Team

Time Recruitment Solutions Ltd; Bury; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

National Minimum Wage + 5%

Pension Scheme

25 Days Holiday

Employee Assistance Programme

Long-term career opportunities

Job summary

Time Recruitment Solutions Ltd is seeking an organised Administrator to join our office-based team in the UK. The role involves handling customer enquiries, supporting operations, and ensuring documentation is processed accurately and efficiently.

You will manage emails, schedules, and records, with strong IT skills and attention to detail. The position offers permanent, full-time hours (40 per week) and a competitive entry wage.

Qualifications

• Experience in administration or customer service.
• Strong communication and organisational skills.
• Attention to detail and accuracy.

Responsibilities

• Act as the first point of contact for customer enquiries via phone and email.
• Manage shared inboxes and ensure queries are dealt with promptly.
• Process service requests, work orders, quotations, and related documentation.
• Maintain accurate customer records and operational systems.
• Support engineers and operational teams with scheduling and administration.
• Communicate updates to customers regarding ongoing works and service requests.
• Assist with contract administration, compliance records, and planned maintenance activities.
• Produce reports and ensure all documentation is accurate and up to date.

Skills

Administrative skills

Customer service

Organisation

Microsoft Office

Tools

Microsoft Office

Job description

Time Recruitment Solutions Ltd is seeking an organised Administrator to join our office-based team in the UK. The role involves handling customer enquiries, supporting operations, and ensuring documentation is processed accurately and efficiently.

You will manage emails, schedules, and records, with strong IT skills and attention to detail. The position offers permanent, full-time hours (40 per week) and a competitive entry wage.