Customer Support & Admin Specialist

Office Angels; Crawley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

28 days annual leave

Pension scheme

Eye care vouchers

Consultant support

Permanent opportunities & interview(co

Job summary

Office Angels in Crawley is seeking a proactive Customer Support Administrator to join a busy team on a temporary to permanent basis. The role blends customer service, administration and case management, with a clear focus on delivering accurate records and a first-class customer experience.

You'll handle customer enquiries via multiple channels, update records accurately, and support other areas of the business during busy periods, within a friendly on-site environment in Crawley.

Qualifications

• Previous experience in a customer service, support or administrative role.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organisational skills.
• Confidence using computer systems and maintaining accurate records.
• Ability to work independently and as part of a team.
• Professional and empathetic approach when handling sensitive information.
• A genuine commitment to delivering outstanding customer service.

Responsibilities

• Communicate with customers and third parties via telephone, email, text and other communication channels.
• Progress customer enquiries by obtaining information and providing updates.
• Maintain accurate customer records across internal systems.
• Take ownership of issues and work toward timely resolutions.
• Support other areas of the business during busy periods.
• Participate in daily team meetings and contribute to a positive environment.
• Identify opportunities to improve processes and the customer journey.

Skills

Customer service

Administration

Case management

Communication skills

Attention to detail

Organizational skills

Teamwork

Empathy

Tools

CRM systems

Job description

Office Angels in Crawley is seeking a proactive Customer Support Administrator to join a busy team on a temporary to permanent basis. The role blends customer service, administration and case management, with a clear focus on delivering accurate records and a first-class customer experience.

You'll handle customer enquiries via multiple channels, update records accurately, and support other areas of the business during busy periods, within a friendly on-site environment in Crawley.