Customer Support & Admin Specialist (Office‑Based)

Pertemps Bond; Silverstone; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Salary £24,000

35 hours/week

Training and development

Long-term career prospects

Job summary

Pertemps Bond in Silverstone is seeking a Customer Support Administrator to join a friendly, supportive team. You will act as a key contact for customers, handle enquiries, process orders, and ensure a high level of service throughout the customer journey.

Due to the office location, candidates must hold a full UK driving licence and have access to their own vehicle. The role offers a 35-hour week (Monday to Friday, 9:00am–5:00pm) and opportunities for training and development.

Qualifications

• Previous office-based customer service experience.
• Strong telephone customer service and communication.
• Excellent data entry and administration skills with attention to detail.
• Good IT skills with CRM and Microsoft Office experience.

Responsibilities

• Handling customer enquiries via telephone, email, and online channels.
• Processing customer orders accurately and efficiently.
• Producing and following up sales quotations.
• Maintaining customer records and updating information on internal systems.
• Managing data entry tasks with a high degree of accuracy.
• Monitoring order progress and keeping customers informed of updates.
• Assisting with back-order management and order tracking.
• Running reports and maintaining accurate system data.
• Building and maintaining strong customer relationships.
• Supporting the wider team with administrative duties as required.
• Gathering customer feedback and identifying opportunities for service improvements.

Skills

Customer service

Data entry

CRM

Microsoft Office

Tools

CRM systems

MS Office

Job description

Pertemps Bond in Silverstone is seeking a Customer Support Administrator to join a friendly, supportive team. You will act as a key contact for customers, handle enquiries, process orders, and ensure a high level of service throughout the customer journey.

Due to the office location, candidates must hold a full UK driving licence and have access to their own vehicle. The role offers a 35-hour week (Monday to Friday, 9:00am–5:00pm) and opportunities for training and development.