Customer Service & Admin Specialist (Fixed Term)

Russell Taylor Group; St Asaph; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

25+ BH holidays

Pension (matched 4%, salary sacrifice)

Medicash health plan

Life assurance scheme

Additional holiday purchase scheme

Job summary

Russell Taylor Group is seeking a Customer Service Administrator on a fixed term contract in North Wales. The role involves handling calls and emails, maintaining records, processing orders and supporting the sales team.

The ideal candidate will have office-based experience, strong data accuracy, and excellent communication skills, with proficiency in Microsoft Office (Excel and Word). The position offers a standard weekday schedule.

Qualifications

• Previous experience in an administrative or office-based role.
• Strong attention to accuracy, particularly when entering and maintaining data.
• Excellent written and verbal communication skills.
• Well organized with ability to prioritize and manage multiple tasks.
• Calm and professional under deadlines.

Responsibilities

• Answer and manage incoming telephone calls in a professional and helpful manner.
• Monitor and respond to emails promptly.
• Maintain accurate and well-organised sales documentation and records.
• Handle customer enquiries and provide appropriate information or assistance.
• Build and maintain positive, professional relationships with customers.
• Process sales orders, purchase orders and quotations accurately and efficiently.
• Provide general administrative and operational support to the wider team as needed.

Skills

Telephone manners

Office experience

Data accuracy

Microsoft Office

UK geography knowledge

Tools

Microsoft Excel

Microsoft Word

Job description

Russell Taylor Group is seeking a Customer Service Administrator on a fixed term contract in North Wales. The role involves handling calls and emails, maintaining records, processing orders and supporting the sales team.

The ideal candidate will have office-based experience, strong data accuracy, and excellent communication skills, with proficiency in Microsoft Office (Excel and Word). The position offers a standard weekday schedule.