Customer Care Specialist - Fixed Term Contract

Adecco; Redditch; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Office-based first 6 months

WFH 2 days/week after

Immediate start

Competitive salary with annual bonus

Job summary

Adecco is hiring a Customer Care Specialist in Redditch for a Fixed Term Contract. You will be the first point of contact, handling enquiries, processing orders, and resolving issues to ensure an excellent customer experience.

The role runs Monday to Friday, 9am-5pm, with a salary of £26,000 per annum plus a 15% annual bonus and a fixed term until April 2027. Immediate start available and 2 days of remote work per week after an initial office period.

Qualifications

• Strong communication and interpersonal skills.
• High level of attention to detail and accuracy.
• Proven problem-solving abilities with a proactive approach.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Manage incoming customer enquiries via phone, email, and online channels.
• Process service requests, quotations, and customer orders accurately.
• Track and monitor orders, keeping customers updated on progress and delivery times.
• Coordinate with technical teams and internal departments to resolve queries and issues.
• Record customer feedback and support continuous improvement of service delivery.
• Escalate unresolved issues where necessary and ensure timely resolution.

Skills

Communication skills

Attention to detail

Problem solving

Multitasking

Teamwork

Customer service experience

Job description

Customer Care Specialist - Fixed Term Contract

Location: Redditch, Worcestershire

Hours: Full-time, Monday to Friday 9am to 5pm

Salary: £26,000 per annum plus 15% Annual Bonus (paid in April 2027)

Contract: Fixed Term Contract until April 2027

Overview

We are pleased to be recruiting for a Customer Care Specialist to join a busy and professional customer care team on a Fixed Term Contract basis. This role sits at the heart of service delivery, supporting customers through every stage of their journey and ensuring a consistently high standard of customer experience.

As the first point of contact, you will represent the business with professionalism, empathy, and efficiency, managing enquiries, processing orders, and resolving issues to build strong and lasting customer relationships.

Key Responsibilities

• Manage incoming customer enquiries via phone, email, and online channels


• Process service requests, quotations, and customer orders accurately


• Track and monitor orders, keeping customers updated on progress and delivery times


• Coordinate with technical teams and internal departments to resolve queries and issues


• Record customer feedback and support continuous improvement of service delivery


• Escalate unresolved issues where necessary and ensure timely resolution


• Maintain accurate records of all customer interactions and case updates

About You

To be successful in this role, you will demonstrate:

• Strong communication and interpersonal skills


• A high level of attention to detail and accuracy


• Excellent problem-solving abilities with a proactive approach


• The ability to manage multiple tasks and priorities in a fast-paced environment


• A team-focused mindset with a positive and flexible attitude


• Previous experience in a customer service or order management role

Desirable Experience

• Experience processing quotations and managing orders


• Familiarity with CRM systems such as Salesforce or SAP


• Background in customer service, business administration, or a related field

What's on Offer

• Full-time hours, Monday to Friday (35 hours per week)


• 9am to 5pm (1 hour lunch break each day)


• Competitive annual salary


• Opportunity to gain valuable experience within a supportive and dynamic team


• Immediate start available


• First 6 months fully office based with the option to WFH 2 days per week thereafter

The Adecco Group UK & Ireland is an Equal Opportunities Employer.