Customer Service Admin – 9-Month Fixed Term Cover

NMS Recruit Ltd t/a Russell Taylor Group; St Asaph; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25+ bank holidays

Pension (matched 4%)

Salary sacrifice option

Medicash health plan

Life assurance

Holiday purchase scheme

Job summary

NMS Recruit Ltd t/a Russell Taylor Group is seeking a professional Customer Service Administrator for fixed term maternity cover in St Asaph, North Wales. The successful candidate will handle calls, respond to emails, maintain accurate records and support the sales administration process from 9:00 to 17:00, Monday to Friday, with a salary of £25,000 per annum.

The role requires a calm, professional telephone manner, strong data entry skills and the ability to prioritise multiple tasks.

Qualifications

• Previous experience in an administrative or office-based role.
• Excellent attention to detail and data accuracy.
• Strong organisational and multitasking abilities.
• Proficient in Microsoft Office (Excel & Word).

Responsibilities

• Answer and manage incoming telephone calls professionally.
• Monitor and respond to emails promptly.
• Maintain accurate and well-organised sales documentation and records.
• Handle customer enquiries with appropriate information or assistance.
• Build and maintain positive customer relationships.
• Compile management information and reports as required.
• Process sales orders, purchase orders and quotations accurately.
• Provide general administrative support to the wider team.
• Collaborate with colleagues and follow line manager instructions.

Skills

Administrative skills

Telephone etiquette

Data entry

Customer service

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Job description

NMS Recruit Ltd t/a Russell Taylor Group is seeking a professional Customer Service Administrator for fixed term maternity cover in St Asaph, North Wales. The successful candidate will handle calls, respond to emails, maintain accurate records and support the sales administration process from 9:00 to 17:00, Monday to Friday, with a salary of £25,000 per annum.

The role requires a calm, professional telephone manner, strong data entry skills and the ability to prioritise multiple tasks.