Customer Service Administrator, Fixed term contract

Russell Taylor Group; St Asaph; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

25+ BH holidays

Pension (matched 4%, salary sacrifice)

Medicash health plan

Life assurance scheme

Additional holiday purchase scheme

Job summary

Russell Taylor Group is seeking a Customer Service Administrator on a fixed term contract in North Wales. The role involves handling calls and emails, maintaining records, processing orders and supporting the sales team.

The ideal candidate will have office-based experience, strong data accuracy, and excellent communication skills, with proficiency in Microsoft Office (Excel and Word). The position offers a standard weekday schedule.

Qualifications

• Previous experience in an administrative or office-based role.
• Strong attention to accuracy, particularly when entering and maintaining data.
• Excellent written and verbal communication skills.
• Well organized with ability to prioritize and manage multiple tasks.
• Calm and professional under deadlines.

Responsibilities

• Answer and manage incoming telephone calls in a professional and helpful manner.
• Monitor and respond to emails promptly.
• Maintain accurate and well-organised sales documentation and records.
• Handle customer enquiries and provide appropriate information or assistance.
• Build and maintain positive, professional relationships with customers.
• Process sales orders, purchase orders and quotations accurately and efficiently.
• Provide general administrative and operational support to the wider team as needed.

Skills

Telephone manners

Office experience

Data accuracy

Microsoft Office

UK geography knowledge

Tools

Microsoft Excel

Microsoft Word

Job description

Customer Service Administrator, Fixed term contract

Vacancy Title: Customer Service Administrator, Fixed term contract Contract Type: Contract Location: Denbighshire Industry: MANUFACTURING Salary: £24700 - £25000 per annum Start Date: 2026-09-02 REF: J91988441
Location: St Asaph, North Wales
Salary: £25,000 per annum
Hours: 9:00 - 17:00 Monday - Friday
Type: Fixed term contract (maternity cover for 9 months, potentially with extension)

Benefits:

• 25+ BH holidays


• pension (matched 4%, salary sacrifice option)


• medicash health plan


• life assurance scheme


• additional holiday purchase scheme

The Role:

• Answer and manage incoming telephone calls in a professional and helpful manner.


• Monitor and respond to emails promptly.


• Maintain accurate and well-organised sales documentation and records.


• Handle customer enquiries and provide appropriate information or assistance where required.


• Build and maintain positive, professional relationships with customers.


• Compile and collate management information and reports as required.


• Process sales orders, purchase orders and quotations accurately and efficiently.


• Provide general administrative and operational support to the wider team as needed.


• Carry out additional duties and tasks to support the smooth running of the department and wider business.


• Work collaboratively with colleagues and follow reasonable instructions from your line manager.

The Person:

• Professional and confident telephone manner.


• Previous experience in an administrative or office-based role.


• Strong attention to accuracy, particularly when entering and maintaining data.


• Able to work independently, use initiative and manage tasks effectively.


• Clear and effective written and verbal communication skills.


• Well organised, with the ability to prioritise and manage multiple tasks.


• Calm and professional approach when working to deadlines or under pressure.


• Excellent attention to detail and a methodical approach to work.


• Good working knowledge of Microsoft Office, particularly:
  
  
  • Microsoft Excel
  
  
  • Microsoft Word
  
  


• A good general knowledge of UK geography and locations.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.