Customer Service Administrator, Fixed Term Contract

NMS Recruit Ltd t/a Russell Taylor Group; St Asaph; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25+ bank holidays

Pension (matched 4%)

Salary sacrifice option

Medicash health plan

Life assurance

Holiday purchase scheme

Job summary

NMS Recruit Ltd t/a Russell Taylor Group is seeking a professional Customer Service Administrator for fixed term maternity cover in St Asaph, North Wales. The successful candidate will handle calls, respond to emails, maintain accurate records and support the sales administration process from 9:00 to 17:00, Monday to Friday, with a salary of £25,000 per annum.

The role requires a calm, professional telephone manner, strong data entry skills and the ability to prioritise multiple tasks.

Qualifications

• Previous experience in an administrative or office-based role.
• Excellent attention to detail and data accuracy.
• Strong organisational and multitasking abilities.
• Proficient in Microsoft Office (Excel & Word).

Responsibilities

• Answer and manage incoming telephone calls professionally.
• Monitor and respond to emails promptly.
• Maintain accurate and well-organised sales documentation and records.
• Handle customer enquiries with appropriate information or assistance.
• Build and maintain positive customer relationships.
• Compile management information and reports as required.
• Process sales orders, purchase orders and quotations accurately.
• Provide general administrative support to the wider team.
• Collaborate with colleagues and follow line manager instructions.

Skills

Administrative skills

Telephone etiquette

Data entry

Customer service

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Job description

Customer Service Administrator, Fixed term contract

Location: St Asaph, North Wales - Salary: £25,000 per annum - Hours: 9:00 - 17:00 Monday - Friday - Type: Fixed term contract (maternity cover for 9 months, potentially with extension) - Additional: 25+ BH holidays, pension (matched 4%, salary sacrifice option), medicash health plan, life assurance scheme, additional holiday purchase scheme.

The Role:

• Answer and manage incoming telephone calls in a professional and helpful manner.
• Monitor and respond to emails promptly.
• Maintain accurate and well-organised sales documentation and records.
• Handle customer enquiries and provide appropriate information or assistance where required.
• Build and maintain positive, professional relationships with customers.
• Compile and collate management information and reports as required.
• Process sales orders, purchase orders and quotations accurately and efficiently.
• Provide general administrative and operational support to the wider team as needed.
• Carry out additional duties and tasks to support the smooth running of the department and wider business.
• Work collaboratively with colleagues and follow reasonable instructions from your line manager.

The Person:

• Professional and confident telephone manner.
• Previous experience in an administrative or office-based role.
• Strong attention to accuracy, particularly when entering and maintaining data.
• Able to work independently, use initiative and manage tasks effectively.
• Clear and effective written and verbal communication skills.
• Well organised, with the ability to prioritise and manage multiple tasks.
• Calm and professional approach when working to deadlines or under pressure.
• Excellent attention to detail and a methodical approach to work.
• Good working knowledge of Microsoft Office, particularly:
• Microsoft Excel
• Microsoft Word
• A good general knowledge of UK geography and locations.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us