Sales Admin & Account Support Specialist

Confidential; England; Presencial; GBP 22.000 - 29.000; Jornada completa

Descripción de la vacante

Confidential is seeking a highly organised Administrator to join our engineering-adjacent sales support team. You will manage customer accounts, process orders, prepare quotations and ensure exceptional service throughout the sales cycle.

This role collaborates with Sales, Operations, Finance and Logistics, helping to resolve queries, maintain records and drive process improvements while handling confidential information with professionalism.

Formación

• Previous experience in sales administration, account management, customer service or a similar customer-facing role.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Experience using an MRP or ERP system.
• Ability to work independently while also contributing effectively as part of a team.
• A customer-focused and professional approach.
• A proactive attitude with strong problem-solving skills.
• Ability to remain calm and effective when working under pressure.

Responsabilidades

• Act as the primary administrative contact for a portfolio of customer accounts.
• Build and maintain strong, professional customer relationships.
• Support the onboarding of new customers, including account setup and documentation.
• Respond promptly and professionally to customer enquiries relating to orders, pricing, lead times, deliveries and general account queries.
• Coordinate with internal teams to resolve customer concerns and technical queries.
• Maintain accurate and up-to-date customer records, pricing, costings and contract information.
• Prepare quotations, proposals and sales documentation with a high level of accuracy.
• Process customer orders accurately and ensure they are entered into the ERP system in a timely manner.
• Monitor order progress and proactively communicate updates to customers.
• Assist with sales reports, forecasts and performance KPIs.
• Provide administrative support to sales management, including meeting preparation, presentations, diary/calendar management and follow-up actions.
• Help organise customer visits, external meetings and trade shows.
• Work closely with Finance to support invoicing and resolve invoice queries.
• Assist with credit checks and payment follow-up where required.
• Ensure the ERP system contains accurate and current product, pricing, delivery and customer information.
• Maintain a high level of accuracy when handling commercial and customer information.
• Identify opportunities to improve sales administration and customer service processes.
• Support the introduction and implementation of effective processes and best practices.
• Take ownership of tasks and contribute positively to the wider team.

Conocimientos

Organised

Customer-focused

Communication

Time management

Attention to detail

MS Office

ERP/MRP experience

Team player

Problem solving

Proactive

Herramientas

Microsoft Excel

Microsoft Word

Outlook

ERP/MRP system

Descripción del empleo

Confidential is seeking a highly organised Administrator to join our engineering-adjacent sales support team. You will manage customer accounts, process orders, prepare quotations and ensure exceptional service throughout the sales cycle.

This role collaborates with Sales, Operations, Finance and Logistics, helping to resolve queries, maintain records and drive process improvements while handling confidential information with professionalism.