Back-Office Admin & Sales Support Specialist

Confidential; Dunstable; On-site; GBP 15,000 - 21,000; Full time

Job summary

Confidential is seeking an organised, proactive Administrator to join our admin and back-office team in Dunstable. You will support customer services and handle day-to-day admin, ensuring orders are completed and customers receive their goods on time.

The role offers flexible hours (part-time or full-time, Monday to Friday) with training provided, and opportunities to take on purchasing, stock management and wider customer enquiry handling as you grow.

Qualifications

• Friendly, professional communication by phone and email.
• Exceptionally organised with great attention to detail.
• Able to work in an office as part of a small team.
• Capable of managing multiple tasks and prioritising.
• Calm under pressure and good at solving problems.
• Willing to learn new software and systems.
• Proactive and reliable, taking ownership of work.

Responsibilities

• Perform general administrative duties and back-office support.
• Resolve delivery issues, returns, refunds, and missing parcels.
• Handle straightforward sales support inquiries and prepare payment links.
• Process website orders and ensure smooth progress from order to delivery.
• Monitor supplier orders and delivery performance.
• Assist with stock management and supplier ordering.
• Support export shipments where required.
• Collaborate with colleagues to improve systems and customer experience.

Skills

Telephone communication

Organisation

Office software

Multi-tasking

Proactive ownership

Job description

Confidential is seeking an organised, proactive Administrator to join our admin and back-office team in Dunstable. You will support customer services and handle day-to-day admin, ensuring orders are completed and customers receive their goods on time.

The role offers flexible hours (part-time or full-time, Monday to Friday) with training provided, and opportunities to take on purchasing, stock management and wider customer enquiry handling as you grow.