Customer Service Account Manager

Silcom Recruitment Limited; Southampton; On-site; GBP 38,000 - 44,000; Full time

Benefits offered by this job

Annual bonus

Company benefits

Mon-Fri schedule

Job summary

Silcom Recruitment Limited is seeking a highly organised Customer Operations Account Manager in Southampton to manage key accounts and oversee end-to-end vehicle logistics. You will coordinate with sales, operations, transport and finance to ensure timely delivery and service excellence.

The role emphasizes customer focus over sales, requires strong communication and multitasking abilities, and offers a 8:30am-5:00pm, Mon-Fri schedule with a competitive package including a £38,000 base and

Qualifications

• Experience in customer service, account management, logistics, or operational coordination.

Responsibilities

• Manage and develop relationships with key customer accounts, acting as their main point of contact.
• Oversee the complete vehicle logistics process, from port arrival and vehicle preparation through to final delivery.
• Coordinate with sales, operations, transport, and finance teams to ensure efficient service delivery.
• Monitor customer orders, resolve operational issues, and ensure agreed service levels and deadlines are achieved.
• Provide regular customer updates, weekly performance reports, and account review meetings.
• Maintain accurate customer records and operational information using CRM and ERP systems.

Skills

Customer service

Account management

Logistics

Operations coordination

Tools

CRM systems

ERP systems

Job description

The Role:

Silcom Recruitment is delighted to be supporting a well established and successful automotive business based in Southampton, currently seeking a highly organised and proactive Customer Operations Account Manager to join their team.

This is a customer focused operational account management position, rather than a sales role.

Responsibilities & Requirements:

Manage and develop relationships with key customer accounts, acting as their main point of contact.

Oversee the complete vehicle logistics process, from port arrival and vehicle preparation through to final delivery.

Coordinate with sales, operations, transport, and finance teams to ensure efficient service delivery.

Monitor customer orders, resolve operational issues, and ensure agreed service levels and deadlines are achieved.

Provide regular customer updates, weekly performance reports, and account review meetings.

Maintain accurate customer records and operational information using CRM and ERP systems.

Previous experience in customer service, account management, logistics, or operational coordination is essential.

Excellent communication, organisational, and problem solving skills, with the ability to manage multiple priorities.

The Package:

£38,000 - basic salary, on target earnings of £40,000, paid as an annual performance bonus. Plus fantastic company benefits.

Monday to Friday, 8:30am - 5:00pm, no weekends.