Customer Service Account Manager - Southampton

Silcom Recruitment; Southampton; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Company benefits

Job summary

Silcom Recruitment is working with an established automotive business in Southampton to appoint a Customer Operations Account Manager. This is a customer-focused operational role, not a sales position.

You will manage key accounts, oversee vehicle logistics from port to delivery, coordinate with sales, operations, transport and finance, and provide weekly updates and reviews. Proficiency in CRM/ERP and strong communication are essential.

Qualifications

• Previous experience in customer service, account management, logistics, or operational coordination is essential.
• Excellent communication, organisational, and problem solving skills, with the ability to manage multiple priorities.

Responsibilities

• Manage and develop relationships with key customer accounts, acting as their main point of contact.
• Oversee the complete vehicle logistics process, from port arrival and vehicle preparation through to final delivery.
• Coordinate with sales, operations, transport, and finance teams to ensure efficient service delivery.
• Monitor customer orders, resolve operational issues, and ensure agreed service levels and deadlines are achieved.
• Provide regular customer updates, weekly performance reports, and account review meetings.
• Maintain accurate customer records and operational information using CRM and ERP systems.

Skills

Account management

Customer service

Logistics coordination

Communication

Job description

The Role:

Silcom Recruitment is delighted to be supporting a well established and successful automotive business based in Southampton, currently seeking a highly organised and proactive Customer Operations Account Manager to join their team.

This is a customer focused operational account management position, rather than a sales role.

Responsibilities & Requirements:

• Manage and develop relationships with key customer accounts, acting as their main point of contact.
• Oversee the complete vehicle logistics process, from port arrival and vehicle preparation through to final delivery.
• Coordinate with sales, operations, transport, and finance teams to ensure efficient service delivery.
• Monitor customer orders, resolve operational issues, and ensure agreed service levels and deadlines are achieved.
• Provide regular customer updates, weekly performance reports, and account review meetings.
• Maintain accurate customer records and operational information using CRM and ERP systems.
• Previous experience in customer service, account management, logistics, or operational coordination is essential.
• Excellent communication, organisational, and problem solving skills, with the ability to manage multiple priorities.

The Package:

£38,000 - basic salary, on target earnings of £40,000, paid as an annual performance bonus. Plus fantastic company benefits.

Monday to Friday, 8:30am - 5:00pm, no weekends.

Don't worry if your CV is out of date, please get in touch and we can work with you to do the rest.