Customer Account Manager

Elevation Recruitment Group; Livingston; On-site; GBP 32,000 - 38,000; Full time

Job summary

Elevation Recruitment Group is recruiting a Customer Account Manager for a well-established manufacturing business in Livingston. You will own a portfolio of key customer accounts, acting as the main contact to deliver reliable, responsive and commercially focused service.

You will work closely with Sales, Production, Planning, Procurement, Engineering and Logistics to coordinate customer requirements, manage expectations and resolve issues, ensuring commitments are delivered and relationships

Qualifications

• Experience managing customer accounts within manufacturing, engineering or a related technical industry.
• Strong relationship management skills and the confidence to deal with customers at different levels.
• Commercial awareness with the ability to identify opportunities and manage customer expectations.
• Experience using ERP/MRP systems and Microsoft Excel.

Responsibilities

• Managing and developing relationships with a portfolio of established customer accounts.
• Acting as the main point of contact for customer enquiries, requirements and escalations.
• Coordinating orders, forecasts and delivery schedules, ensuring customer expectations are met.
• Building strong relationships with internal teams to resolve challenges and maintain service levels.
• Leading customer review meetings and monitoring performance against agreed KPIs.
• Supporting quotations, pricing activity and wider commercial account management.
• Identifying opportunities to improve customer satisfaction, strengthen relationships and grow existing accounts.
• Maintaining accurate customer information, forecasts and order data across ERP systems and customer portals.

Skills

Customer account management

Relationship management

Commercial awareness

Customer service

Tools

ERP/MRP systems

Microsoft Excel

Job description

Are you an experienced Account Manager with a background in manufacturing, engineering or a technical environment? Do you enjoy building strong customer relationships, taking ownership of key accounts and working closely with internal teams to deliver outstanding service?

Elevation Recruitment Group Business Support Team is working with a well-established manufacturing business in Livingston to recruit a Customer Account Manager, offering the opportunity to take ownership of a portfolio of established customers and play a key role in their ongoing success.

This is an ideal opportunity for someone who understands the demands of a manufacturing or engineering environment and wants to combine customer relationship management, commercial awareness and operational coordination in one varied role.

The Role

You'll take ownership of a portfolio of key customer accounts, acting as the main point of contact and ensuring customers receive a reliable, responsive and commercially focused service.

Working closely with Sales, Production, Planning, Procurement, Engineering and Logistics, you'll coordinate customer requirements, manage expectations and resolve issues, ensuring commitments are delivered and relationships continue to grow.

Your responsibilities will include:

• Managing and developing relationships with a portfolio of established customer accounts.
• Acting as the main point of contact for customer enquiries, requirements and escalations.
• Coordinating orders, forecasts and delivery schedules, ensuring customer expectations are met.
• Building strong relationships with internal teams to resolve challenges and maintain service levels.
• Leading customer review meetings and monitoring performance against agreed KPIs.
• Supporting quotations, pricing activity and wider commercial account management.
• Identifying opportunities to improve customer satisfaction, strengthen relationships and grow existing accounts.
• Maintaining accurate customer information, forecasts and order data across ERP systems and customer portals.

About You

We're keen to hear from candidates who have experience managing customers within a manufacturing, engineering or technical business.

You could currently be working as a Customer Account Manager, Account Manager, Key Account Coordinator, Customer Service Manager or in a commercially focused customer-facing role looking for your next step.

• Experience managing customer accounts within manufacturing, engineering or a related technical industry.
• Strong relationship management skills and the confidence to deal with customers at different levels.
• An understanding of manufacturing operations, order fulfilment, production planning or supply chain processes.
• Commercial awareness, with the ability to identify opportunities and manage customer expectations.
• Experience using ERP/MRP systems and Microsoft Excel.
• A proactive approach to problem-solving, communication and delivering excellent customer service.

Why Apply?

• Salary circa £35,000, depending on experience.
• A varied, customer-facing role with genuine ownership of key accounts.
• The opportunity to work closely with commercial and operational teams.
• A chance to build on your manufacturing or engineering experience and develop your account management career.

If you're currently managing customer relationships in a manufacturing or engineering business and are looking for a role where you can make a real impact, we'd love to hear from you.

Contact Sarah Larkin at Elevation Recruitment Group Business Support Team for a confidential discussion.