Service Administrator - Portsmouth

Silcom Recruitment Limited; Portsmouth; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Great company benefits

Job summary

Silcom Recruitment is seeking an experienced Service Administrator for their Portsmouth team, joining a fast-paced environment and reporting to the Aftersales Manager. The role focuses on invoicing, job cards, and ensuring a smooth customer journey.

The ideal candidate will have strong customer service and admin skills, be highly organised, and ideally have Pinnacle experience. Motor trade background is a plus but not essential, with a flexible approach to hours.

Qualifications

• Strong customer service and administrative skills.
• Highly organised and able to manage multiple tasks.
• Pinnacle software experience is highly desirable.
• Motor trade experience is highly desirable but not essential.

Responsibilities

• Focus on invoice preparation and creating job cards.
• Call customers and remind them of their booking 24 hours beforehand.
• Ensure customer requirements are fully understood and communicated to other members of the department.
• Liaising with the admin department to ensure the customer journey runs smoothly and efficiently.
• Other ad-hoc duties.

Skills

Customer service

Administrative skills

Highly organised

Pinnacle experience

Motor trade experience

Tools

Pinnacle

Job description

The Role:

Silcom Recruitment are representing a top client who seek an experienced Service Administrator to help join their already well-established team, based in Portsmouth, the role will be in a fast paced environment and report into the Aftersales Manager.

Responsibilities:

• Focus on invoice preparation and creating job cards.
• Call customers and remind them of their booking 24 hours beforehand.
• Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
• Liaising with the admin department to ensure the customer journey runs smoothly and efficiently.
• Other ad-hoc duties.

Candidate Requirements:

• Strong customer service & administrative skills.
• Highly organised.
• Pinnacle experience - Highly desired.
• Motor trade experience - Highly desired but not essential. An experienced administrator or motor trade service advisor who wants to come away from a customer facing role would be ideal for this position.

Package:

• Up to £25,200 (dependent on experience) + great company benefits.
• Monday to Friday, 09:00 - 17:00.
• Our client can accommodate someone who needs different hours if they are a suitable match for the role.