Customer Service

Search Consultancy LTD; Leeds; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working after probation

Fantastic working facilities and benef

Lots of social events!

Clear progression and development

Job summary

Search Consultancy LTD in Leeds is seeking a proactive customer-focused individual to join our growing Customer Service team in Central Leeds. You'll support Case Handlers with daily workload and ensure timely, professional communication with customers and third parties.

This is an excellent opportunity for someone looking to move from a retail or hospitality background into an office based career, where strong communication skills, organisation, and customer service experience are highly valued.

Qualifications

• Experience in customer facing roles such as retail, hospitality, call centre, or office based environments.
• Confident communicator with a professional and friendly telephone manner.
• Highly organised with strong attention to detail.
• Comfortable managing multiple tasks and priorities.

Responsibilities

• Support Case Handlers with customer service tasks.
• Liaise with customers, third parties, and internal teams via phone and email.
• Make welcome calls to new customers.
• Chase outstanding documents and information.
• Update case management systems accurately and in a timely manner.
• Handle inbound queries and follow up to resolution.
• Help manage workloads and keep cases moving efficiently.

Skills

Customer service

Communication

Organisation

IT skills

Team player

Tools

Microsoft Office

Job description

Hybrid working available after probation

We're looking for a proactive and customer focused individual looking to join our growing Customer Service team in Central Leeds. This role plays a key part in supporting our Case Handlers with their day to day workload while delivering a high standard of service to customers and third parties.

This is an excellent opportunity for someone looking to move from a retail or hospitality background into an office based career, where strong communication skills, organisation, and customer service experience are highly valued.

The Role

You'll act as a central point of support, ensuring cases progress smoothly and customers receive timely, professional communication.

Key responsibilities include:

• Supporting Case Handlers with customer service tasks
• Liaising with customers, third parties, and internal teams via phone and email
• Making welcome calls to new customers
• Chasing outstanding documents and information
• Updating case management systems accurately and in a timely manner
• Handling inbound queries and following up where required to resolution
• Helping to manage workloads and keep cases moving efficiently

What We're Looking For

• Experience in customer facing roles such as retail, hospitality, call centre, or office based environments
• Confident communicator with a professional and friendly telephone manner
• Highly organised with strong attention to detail
• Comfortable managing multiple tasks and priorities
• Confident using IT systems and Microsoft Office
• A team player with a proactive, can do attitude

What We Offer

• Salary of £24,785 per annum
• Monday to Friday working - no weekends
• Hybrid working after probation
• Fantastic working facilities and benefits package
• Lots of social events!
• Clear progression and development routes
• Supportive team environment with full training provided

If you're customer focused, organized, and looking to take your first step into an office based role, we'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.