Customer Service

The Best Connection; Bryn; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Best Connection Bolton is recruiting for a Customer Service Representative on behalf of a leading logistics company serving one of the UK's largest supermarket networks. The role involves liaising with multiple sites, stores, and customers to ensure a first-class service is delivered at all times.

You will act as the first point of contact for customers via phone, email and internal systems, resolving queries and handling complaints with professionalism in a busy logistics operation.

Qualifications

• Previous customer service, customer support, or logistics administration experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a proactive approach to resolving issues.
• Ability to handle complaints and challenging situations professionally and calmly.
• Strong data entry skills with excellent attention to detail.

Responsibilities

• Act as the first point of contact for customers via phone, email, and internal systems.
• Communicate with various customer sites and departments to resolve queries efficiently.
• Handle customer issues, complaints, and service challenges professionally and effectively.
• Investigate problems, identify solutions, and take ownership of issues through to resolution.
• Liaise with stores, transport teams, and internal departments to ensure smooth operations.
• Accurately document customer interactions, queries, and resolutions.
• Maintain and update spreadsheets, databases, and internal systems with a high level of accuracy.
• Carry out data input and administrative tasks whilst ensuring attention to detail at all times.
• Follow company policies, procedures, and office code of conduct standards professionally.
• Work collaboratively with colleagues to deliver an excellent customer experience.

Skills

Customer service experience

Communication skills

Problem solving

Data entry

Tools

Excel

Word

Outlook

Job description

Customer Service Representative - Radcliffe

The Best Connection Bolton is delighted to recruit on behalf of our long-standing client, a leading logistics company that supplies one of the UK's largest supermarket chains!

We are looking for an experienced Customer Service Representative to join their friendly and fast-paced team. This is a fantastic opportunity to work within a busy logistics operation, liaising with multiple sites, stores, and customers to ensure a first-class service is delivered at all times.

Role & Responsibilities

• Act as the first point of contact for customers via phone, email, and internal systems
• Communicate with various customer sites and departments to resolve queries efficiently
• Handle customer issues, complaints, and service challenges professionally and effectively
• Investigate problems, identify solutions, and take ownership of issues through to resolution
• Liaise with stores, transport teams, and internal departments to ensure smooth operations
• Accurately document customer interactions, queries, and resolutions
• Maintain and update spreadsheets, databases, and internal systems with a high level of accuracy
• Carry out data input and administrative tasks whilst ensuring attention to detail at all times
• Follow company policies, procedures, and office code of conduct standards professionally
• Work collaboratively with colleagues to deliver an excellent customer experience

Hours & Flexibility

• Training: Monday to Friday, 09:00 - 17:00 (first 2 weeks)
• Shift Pattern: To be discussed
• Must be flexible to work across 7 days, including weekends, evenings, and holidays where required
• Enhanced rates available for weekend work and overtime
• Please note: Holidays are not permitted during peak business periods (for example, December)

Skills & Experience

• Previous customer service, customer support, or logistics administration experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities with a proactive approach to resolving issues
• Ability to handle complaints and challenging situations professionally and calmly
• Strong data entry skills with excellent attention to detail
• Confident using Microsoft Office, including Excel, Word, and Outlook
• Ability to multitask and prioritise workload in a fast-paced environment
• Able to work independently and as part of a team
• Professional attitude with a commitment to following company procedures and standards

Ready to Join?

If you're a motivated and enthusiastic customer service professional looking for an exciting opportunity within a major logistics operation supporting one of the UK's largest supermarket networks, we'd love to hear from you!