Customer Service Assistant

Bow Distribution; Riddings; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

Volunteer days

Holiday entitlement increase

Employee discounts

Cycle to Work scheme

Team socials

Job summary

Bow Distribution is seeking an experienced Customer Service Assistant to join our small but mighty team at the Amber Business Centre in Riddings. You will coordinate the movement of goods, track live jobs and deliveries, and communicate with drivers and customers to resolve issues promptly.

The role requires strong communication, exceptional organisation, and a proactive, can-do attitude. Opportunity to grow within a supportive transport operations team.

Qualifications

• Confident communicator on phone and email (essential).
• Highly organised with great attention to detail (essential).
• Able to juggle priorities in a reactive, deadline-driven environment (essential).
• Strong IT skills; some processes are manual, so accuracy matters (essential).
• Team player with a can-do attitude (essential).
• Experience in logistics, haulage, transport or warehousing (desirable).
• Familiar with PODs or TMS (desirable).

Responsibilities

• Coordinating the movement of goods from suppliers to customers or storage facilities.
• Tracking live jobs and deliveries using our Transport Management System.
• Communicating with drivers, hauliers, and colleagues to keep things on track.
• Handling customer updates, delivery queries, and resolving hiccups quickly.
• Working closely with internal teams to ensure alignment.
• Managing the POD (proof of delivery) process and ensuring documentation is accurate.

Skills

Confident communicator

Highly organised

Prioritisation under pressure

IT skills

Team player

Logistics experience

PODs or TMS familiarity

Tools

Transport Management System (TMS)

Job description

Salary: £27,040
Location: Bow Distribution, Amber Business Centre, Charity Road, Riddings, Alfreton, DE55 4BU
Hours: 40 hours per week, Monday - Friday, 9am - 6pm

Can you stay organised under pressure, solve problems with confidence, and deliver exceptional customer service every day? If so, we'd love to hear from you. We're hiring for an experienced Customer Service Assistant to join us at Bow Distribution, where you will be the lookout for a hands‑on, proactive team player to join our small but mighty Customer Service team. In this role, you'll be at the heart of our transport operation‑coordinating jobs, solving problems, updating customers and keeping everything running like clockwork. You'll thrive on juggling tasks, staying organised, and building strong relationships with customers, drivers and the wider team.

What You'll Be Doing

• Coordinating the movement of goods from suppliers to customers or storage facilities
• Tracking live jobs and deliveries using our Transport Management System
• Communicating with drivers, hauliers, and colleagues to keep things on track
• Handling customer updates, delivery queries, and resolving any hiccups quickly
• Working closely with internal teams to ensure we're all aligned
• Managing the POD (proof of delivery) process and ensuring documentation is accurate

What We're Looking For

• Confident communicator -both on the phone and by email (Essential)
• Highly organised with great attention to detail (Essential)
• Comfortable juggling priorities in a reactive, deadline-driven environment (Essential)
• Strong IT skills- some of our processes are manual, so accuracy matters! (Essential)
• A team player with a 'can do' attitude no task too big or small (Essential)
• Experience in logistics, haulage, transport or warehousing (Desirable)
• Familiar with PODs or TMS (Transport Management Systems) (Desirable)

Why Join us at Bow Distribution

• Competitive salary £27,040
• Healthcare Benefits- includes GP on Tap and a Health Shield Cash Plan, giving you up to £1,000 per year to claim back on everyday medical and wellbeing expenses like dental, optical, physio and more.
• Regular team socials - from summer and Christmas celebrations to spontaneous get-togethers, we love a reason to get together and have fun!
• We value your commitment - enjoy increasing holiday and healthcare benefits as you grow with us.
• Giving back together - we proudly support Operation Orphan and take part in a range of charitable initiatives throughout the year including our unmissable annual charity football tournament. You'll also get paid volunteer days to support causes that matter to you.
• Laid‑back, ambitious environment - We're focused on growth (yours and ours), but we keep things supportive, down-to‑earth, and collaborative. Alongside meaningful work, you'll find thoughtful touches that make the day-to-day better. From regular pizza Fridays to say thanks, to fresh fruit and drinks to keep you fuelled. It's about creating a space where people feel valued and enjoy coming to work.

Our Benefits Package

• 20 days annual leave, increasing annually up to 28 days, plus 8 bank holidays
• One paid volunteer day per year after 1 years' service
• Health Shield cashback plan - up to £1,000 per year towards everyday health and wellbeing costs
• Employee Assistance Programme, including confidential counselling support
• Employee discount hub with savings on highstreet retailers, gyms, and leisure
• Cycle to Work scheme

Bow Distribution is an equal opportunities employer and welcomes applications from all suitably qualified individuals. Applications will be reviewed as they are received and this vacancy may close early. If you require any reasonable adjustments during the recruitment process, please contact [e-mail].

Please note that due to the high volume of applications, we may not be able to respond to everyone individually. However, if you would like feedback on your application, feel free to reach out to us directly.