Customer Service Assistant

1st Choice Staff Recruitment Ltd; Stagsden; On-site; GBP 27,000 - 28,000; Full time

Job summary

1st Choice Staff Recruitment Ltd in Bedford is seeking a friendly Customer Care Advisor to join a growing team. You'll be the first point of contact for customers, helping with product enquiries, orders, deliveries, returns and after-sales support to ensure every customer receives a positive experience.

This full-time, office-based role requires good communication, strong organisation and a patient, solution-focused approach.

Qualifications

• Previous customer service or customer care experience.
• Excellent written and verbal communication skills.
• Confident using the phone for inbound and outbound calls.
• Available to work full-time from the Bedford office.
• Right to work in the UK.

Responsibilities

• Respond to customer enquiries by phone, email, live chat and social media.
• Make outbound calls to follow up on orders, gather feedback and contact potential customers.
• Help customers choose suitable products and accessories.
• Manage orders, deliveries, returns, exchanges and refunds.
• Provide product advice, including set-up, care and maintenance.
• Handle warranty claims, faults, repairs and spare parts.
• Record customer feedback and report recurring product issues.
• Support retail partners with product and order enquiries.
• Maintain accurate customer records and help keep FAQs and support information up to date.

Skills

Customer service experience

Excellent communication

Phone etiquette

Organisational skills

IT skills

Right to work in the UK

Job description

Location: Bedford (office-based, 5 days a week)
Salary: £26,500-£28,000 per annum, depending on experience
Hours: Full-time, 40 hours per week
Contract: Permanent

About the Role

We're looking for a friendly, customer-focused Customer Care Advisors to join a growing team in Bedford.

You'll be the first point of contact for customers, helping with product enquiries, orders, deliveries, returns and after-sales support. You'll play an important role in delivering excellent customer service and ensuring every customer receives a positive experience.

Key Responsibilities

• Respond to customer enquiries by phone, email, live chat and social media.
• Make outbound calls to follow up on orders, gather feedback and contact potential customers.
• Help customers choose suitable products and accessories.
• Manage orders, deliveries, returns, exchanges and refunds.
• Provide product advice, including set-up, care and maintenance.
• Handle warranty claims, faults, repairs and spare parts.
• Record customer feedback and report recurring product issues.
• Support retail partners with product and order enquiries.
• Maintain accurate customer records and help keep FAQs and support information up to date.

About You

Essential requirements:

• Previous customer service or customer care experience.
• Excellent written and verbal communication skills.
• Confident using the phone for inbound and outbound calls.
• A patient, friendly and solution-focused approach.
• Strong organisational skills and attention to detail.
• Good IT skills and the ability to learn new systems.
• Available to work full-time from the Bedford office.
• Right to work in the UK.

Desirable experience:

• Experience with customer service platforms such as Gorgias.
• E-commerce or online retail experience.
• Confidence explaining product features and practical use.
• An interest in sales and career development.