Customer Relations Manager

Care UK

Newbury

On-site

GBP 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Comprehensive benefits package

Supportive team environment

Job summary

A leading care provider in Newbury is seeking a Customer Relations Manager to drive resident occupancy and community engagement. You will promote the care home through events while ensuring excellent customer service. The role requires a consultative sales approach, strong organizational skills, and experience in business development. Join us to make a meaningful impact on residents' lives.

Qualifications

Experience in sales and business development.
Ability to manage multiple priorities effectively.
Strong communication skills for client interaction.

Responsibilities

Achieve targets for resident occupancy and average weekly fee.
Promote the care home through community relationships and PR.
Monitor competitors and identify market opportunities.
Collaborate with management and complete reports on time.
Collaborate with the Home Manager and Head of Departments.
Complete all required reports accurately and on time.
Available for evening and weekend meetings and events as required.

Skills

Consultative sales approach

Self-motivated

Organised

Customer service oriented

Customer service

Job description

Join to apply for the Customer Relations Manager role at Care UK

This range is provided by Care UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Care UK

We have an exciting new role for a Customer Relations Manager based at Newbury Grove care home in Newbury. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote the care home through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities

Achieve targets for resident occupancy and average weekly fee.
Promote the care home and drive enquiries through events, sponsorships, and PR.
Communicate accurate information to prospective clients about our facilities, services, and prices.
Monitor competitor landscape and identify market opportunities.
Collaborate with the Home Manager and Head of Departments.
Complete all required reports accurately and on time.
Available for evening and weekend meetings and events as required.

What We're Looking For

Consultative sales approach
Self-motivated, flexible, and enthusiastic.
Collaborative, sharing ideas and information.
Highly organised, managing multiple priorities.
Customer service oriented.

Why Join Care UK?

Dynamic, growing organisation dedicated to outstanding care.
Supportive, inclusive team environment.
Competitive salary and commission structure alongside a comprehensive benefits package.
Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us

Care UK is an award‑winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

Seniority level