Customer & Sales Admin Specialist (Tech Liaison)

MSA, The Safety Company; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

MSA Safety is seeking a UK customer support administrator for the HCL Inspection and Certification team. You will manage customer contact points, quotes, orders, invoicing, and data stewardship, coordinating with Field Operations Managers to ensure accurate technical paperwork.

The role requires fluent English, at least 2 years in customer support, and hands-on knowledge of SAP, Simpro and MS Office. Prior multinational exposure is a plus in our fast-paced environment.

Qualifications

• Minimum 2 years of experience in customer support.
• Solid understanding of common business processes.
• Knowledge of SAP, Simpro and MS Office.
• Customer-focused attitude.
• Experience in a multinational company.

Responsibilities

• Serve as the UK customer and technical activity administrator for the HCL Inspection and Certification team.
• Act as customer and field technician point of contact.
• Produce and convert quotes.
• Process orders and purchasing for HCL.
• Handle invoicing and master data stewardship.
• Provide technical liaison with Field Operations Managers.
• Maintain technical paperwork.
• Coordinate HCL master data.

Skills

English - Fluent

Customer focus

Multinational experience

Tools

SAP

Simpro

MS Office

Job description

MSA Safety is seeking a UK customer support administrator for the HCL Inspection and Certification team. You will manage customer contact points, quotes, orders, invoicing, and data stewardship, coordinating with Field Operations Managers to ensure accurate technical paperwork.

The role requires fluent English, at least 2 years in customer support, and hands-on knowledge of SAP, Simpro and MS Office. Prior multinational exposure is a plus in our fast-paced environment.